Learning & Development Program Manager I, Global Transportation Services (Fulfillment & Operations)

Amazon; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Global Transportation Services organization is seeking a Learning & Development Program Manager to design and implement high-impact learning programs for corporate teams across Amazon Operations. You will partner with business leaders and SMEs, applying adult learning principles and instructional design methodologies to deliver scalable content that aligns to business goals.

Lead cross-functional initiatives, develop engaging multimedia modules using Storyline/Rise 360, Vyond, and

Qualifications

• 2+ years of program or project management experience.
• 2+ years of designing, developing, and delivering eLearning content experience.
• Experience with eLearning authoring tools including Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia.
• Demonstrated ability to create engaging training materials including e-learning courses, instructor-led materials, job aids, and multimedia content.
• Experience in a major corporate training environment.
• Experience delivering training to individuals and groups.
• Experience implementing full training life cycle to improve organizational training initiatives.

Responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives.
• Partner with stakeholders and SMEs to gather requirements and create learning content.
• Design and develop multimedia content using authoring tools like Storyline/Rise 360, Vyond, Adobe.
• Create storyboards, scripts, and job aids to support learning objectives.
• Apply adult learning principles and instructional design methodologies to course development.
• Ensure consistency in learning design across programs and platforms.
• Manage multiple projects with tight deadlines.
• Measure and evaluate training effectiveness through assessments.
• Stay current with industry trends and learning technologies.
• Maintain course content and curriculum documentation.
• Provide recommendations for continuous improvement of learning programs.

Skills

Program management

eLearning content development

Content development

Training delivery

Training lifecycle

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree or equivalent in Instructional Design/ Educational Technology/ Technical Training/ Design

Tools

Storyline/Rise 360

Vyond

Adobe Creative Suite

Camtasia

Job description

Job ID: 10481677 | Amazon.com Services LLC

Join Amazon's Global Transportation Services organization as a Learning & Development Program Manager, where you'll shape the future of our workforce through innovative learning solutions. In this dynamic role, you will design and implement high-impact learning programs for corporate teams while partnering with business leaders and technical experts across Amazon Operations. You'll drive program excellence through data-driven decisions and best practices, leading cross-functional initiatives to deliver scalable learning solutions.

We're seeking a learning professional who brings deep expertise in adult learning theory and instructional design, along with a proven track record in program management and stakeholder collaboration. The ideal candidate possesses communication and influencing skills, with the ability to execute with speed while maintaining exceptional quality. Above all, you should have a passion for developing others and driving organizational growth. This position offers exceptional visibility and the opportunity to shape learning strategies that power one of the world's largest logistics networks.

Key Job Responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging multimedia content using various authoring tools – such as Vyond, Articulate Storyline, Adobe
• Create storyboards, scripts, and job aids that support learning objectives
• Apply adult learning principles and instructional design methodologies to course development
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs

A day in the life: On a given day, you could be designing an interactive e-learning module, leading a dynamic training session, or partnering with subject matter experts to unlock new ways of learning. Each day brings fresh challenges and opportunities to create impactful educational experiences that drive excellence across our global network. Your ability to understand complex operations and transform them into clear, compelling content will make a real difference in how our teams learn and grow.

About the team: Our Learning and Development team plays a crucial role in empowering the workforce that drives one of the world's most complex logistics networks. We craft innovative learning solutions that not only onboard new talent but also continuously enhance the skills of our existing employees across all levels. Our comprehensive learning programs span immersive onboarding experiences, in-depth product knowledge training, leadership development initiatives, and specialized technical training. Through these programs, we ensure our employees stay at the forefront of industry knowledge while fostering a culture of continuous learning.

Join us in shaping the future of global logistics by empowering our teams through world-class learning experiences.

Basic Qualifications

• 2+ years of program or project management experience
• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• 2+ years of designing, developing, and delivering eLearning content experience
• Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
• Demonstrated ability to create engaging training materials including e-learning courses, instructor‑led materials, job aids, and multimedia content
• Experience in a major corporate training environment working on instructional design assignments
• Experience delivering training to both individuals and groups
• Experience implementing full training life cycle in order to improve organizational training initiatives

Preferred Qualifications

• Have an available online portfolio
• Experience using data analytics to drive learning strategy and demonstrate business impact
• Experience with multimedia content creation, or experience with graphic training systems
• Knowledge of HTML and CSS
• Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap
• History of success in fast-paced, global environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including:

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually