Learning Experience Designer, WFS Learning & Development

Amazon.com Services LLC; Arlington (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Amazon.com Services LLC's Workforce Staffing Learning & Development team is seeking an innovative Learning Experience Designer to design, develop, and enhance learning programs that impact associates worldwide in Amazon's hiring operations.

You will collaborate with cross-functional teams, subject matter experts, and program managers to create engaging content, apply adult learning principles, and use data-driven decision making to improve training effectiveness across 102 sites in 23 countries.

Qualifications

• 3+ years of project management experience
• 2+ years of stakeholder management experience
• 2+ years of learning and development or employee compliance training experience
• 3+ years of classroom facilitation experience
• Bachelor's degree

Responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging e-learning modules, ILT facilitator and participant guides, reference materials, and other learning assets using various authoring tools
• Apply adult learning principles and instructional design methodologies to course development
• Publish, assign, and track training completion and assessment scores in Learn LMS
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Conduct needs assessments and identify performance gaps
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs
• Lead specialized initiatives in cross-skilling content development and quality-driven continuous learning interventions
• Develop scalable modular content architecture that serves diverse global audiences
• Portfolio of eLearning samples required at interview

Skills

Project management

Stakeholder management

Learning & development

Data analysis

Instructional design

Education

Bachelor's degree

Tools

Learn LMS

Job description

The Workforce Staffing Learning & Development team is seeking an innovative Learning Experience Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide in Amazon's hiring operations. As a self-motivated professional with a passion for learning and development, you'll collaborate with cross-functional teams, subject matter experts, and program managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, with a strong foundation in data-driven decision making. We value creative problem-solvers who can "think big" while executing quickly in our fast-paced environment.

Key job responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging e-learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools
• Apply adult learning principles and instructional design methodologies to course development
• Publish, assign, and track training completion and assessment scores in Learn LMS
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Conduct needs assessments and identify performance gaps
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs
• Lead specialized initiatives in cross-skilling content development and quality-driven continuous learning interventions
• Develop scalable modular content architecture that serves diverse global audiences
• Portfolio of eLearning samples required at interview

A day in the life

As a Learning Experience Designer, you'll design learning programs impacting associates across our global hiring operations. Your day might start with project kick-offs, collaborating with stakeholders to define learning objectives. You could work with subject matter experts transforming complex information into engaging lesson plans. Afternoons might involve developing e-learning modules, creating multimedia content, or gathering feedback. You'll balance multiple projects-from concept to implementation-ensuring maximum impact for learners across 102 sites in 23 countries. Beyond design work, you might troubleshoot platform issues, present to leaders, or mentor team members.

About the team

The Workforce Staffing (WFS) Learning & Development (L&D) team designs and implements learning solutions across Amazon's high-volume hiring ecosystem, supporting Agents, Associates, Support Teams, Subject Matter Experts, and Managers in Operations facilities and Customer Service. Our 15 global L&D professionals create standardized, scalable training programs deployable globally while maintaining local flexibility. We enhance productivity, ensure quality standards, and optimize operational efficiency through data-driven approaches. Our 2026 strategy targets role readiness, cross-skilling, quality defect reduction, and facilitator certification.

Basic Qualifications

• 3+ years of project management experience
• 2+ years of stakeholder management experience
• 2+ years of learning and development or employee compliance training experience
• 3+ years of classroom facilitation experience
• Bachelor's degree
• Experience formulating and implementing training and performance improvement strategies
• Experience analyzing data to make business decisions

Preferred Qualifications

• 3+ years of learning and development or employee compliance training experience
• 2+ years of project management experience
• 2+ years of classroom facilitation experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the