Learning Experience Designer (LXD)

Unboxed Training & Technology; Richmond (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

Ample paid time off

Dynamic office location

Unlimited snacks

Casual dress code

Gym on site

Job summary

Unboxed Training & Technology seeks an experienced Learning Experience Designer to create engaging training for instructor-led, virtual, blended, and digital formats. You will translate client needs into clear, high-quality learning materials and collaborate with senior staff, SMEs, and clients to meet objectives.

You will apply adult-learning principles, templates, and AI-assisted processes to ensure consistency and impact while supporting program evaluation and platform familiarity.

Qualifications

• Bachelor's degree in instructional design, learning and development, education, communications, organizational development, or related field.
• Two or more years of instructional design, corporate learning, or content development experience.
• Experience designing materials for instructor-led, virtual, eLearning, blended formats.

Responsibilities

• Design and develop blended learning solutions using adult-learning principles.
• Translate objectives into clear, visually effective materials.
• Incorporate stakeholder feedback to stay aligned with scope and objectives.
• Support learning evaluation with assessments and surveys.
• Collaborate with clients, SMEs, and internal teams throughout projects.

Skills

Writing

Editing

Communication

Project management

Attention to detail

Client-facing

Adult-learning

Instructional design

Education

Bachelor's degree

Two+ years experience

Tools

AI content tools

LMS/LXP platforms

Content-development tools

Job description

The Learning Experience Designer (LXD) creates engaging training solutions that help clients improve learners’ skills and performance. This client-facing role uses instructional design and content-development expertise to support training projects. Working with senior team members, project managers, subject-matter experts, and clients, the LXD develops high-quality learning materials for instructor-led, virtual, blended, and digital programs. The role focuses mainly on training services while building familiarity with Unboxed’s Skill Building Platform.

Key Responsibilities

Learning Design and Development

• Design and develop learning solutions applying adult-learning principles and digital-first design practices to create innovative and effective blended learning experiences.
• Translate learning objectives, content outlines, and subject-matter-expert input into clear, accurate, and visually effective learning materials.
• Use established templates, design standards, and AI driven content-development processes to ensure deliverables are consistent and high quality.
• Incorporate stakeholder feedback while helping maintain alignment to learning objectives, design standards, scope, and project requirements.
• Support learning evaluation, including the development of assessments, surveys, feedback mechanisms, or other measures of learner response and performance.

Client and Stakeholder Support

• Participate in client-facing meetings, discovery sessions, design reviews, and working sessions with appropriate support from senior team members.
• Assist with needs analysis by gathering, organizing, and documenting information about learners, business needs, performance gaps, and desired outcomes.
• Communicate professionally and consultatively with clients, SMEs, and internal stakeholders.
• Translate client needs into clear solution recommendations and help define what is in and out of scope.
• Recognize when a training request involves organizational change and apply foundational change management thinking to learning design decisions.

Project Delivery and Quality

• Execute assigned project tasks reliably and independently, meeting established deadlines, quality expectations, and delivery and scope requirements.
• Maintain accurate project documentation, including content inventories, design documents, review logs, version-control records, and task status updates.
• Identify potential risks, content gaps, timeline concerns, or dependency issues and elevate them to the appropriate project lead.
• Conduct self-review and peer-review activities to ensure deliverables meet quality, accessibility, brand, and usability standards.
• Collaborate effectively with project managers, LXDs, Senior LXDs, Lead LXDs, creative partners, product teams, and client stakeholders.
• Share observations and ideas that may improve learning assets, development workflows, or templates, and support team delivery improvement as opportunities arise.

Learning Technology and Skill Building Platform Awareness

• Build foundational knowledge of the Unboxed Skill Building Platform including content deployment, basic configuration, user roles, and learner experience considerations.
• Support the development of learning solutions that incorporate both training services and learning technology.
• Develop awareness of the learning analytics and data the platform captures, including how to access basic reports to support project documentation and client conversations.
• Apply established design frameworks for Skill Building Platform solutions with the guidance of senior team members.
• Stay informed about emerging learning practices, instructional technologies, and digital-content approaches that may improve learning outcomes.

Industry Knowledge

• Build proficiency in at least one target industry vertical, such as Life Sciences, Manufacturing, or Hospitality developing the ability to speak credibly about business context, workflows, and key challenges relevant to client training needs.
• Build awareness of relevant operational, regulatory, and compliance considerations that affect training content and delivery, as well as learner needs.
• Apply industry and client context when designing learning materials and making content recommendations.
• Research assigned topics and synthesize information into clear, audience-appropriate learning content.

Key Skills

• Strong writing, editing, communication, organization, project-management, and attention-to-detail skills.
• Strong time management and prioritization skills, including an ability to manage multiple priorities, incorporate feedback, meet deadlines, and collaborate effectively in a fast-paced, client-service environment.
• Consultative communication skills, including active listening, tailoring messages to different audiences (e.g., subject-matter experts, project sponsors, end learners), and producing clear and concise written communications for clients and stakeholders.
• Ability to build rapport and trust with clients or stakeholders, even in a supporting capacity.

• Bachelor’s degree in instructional design, learning and development, education, communications, organizational development, or a related field.
• Two or more years of experience in instructional design, corporate learning, training content development, education, enablement, or a related field.
• A demonstrated pattern of taking on increasing responsibility quickly in prior roles.
• Demonstrated ability to design and develop learning materials for instructor-led, virtual, eLearning, blended, and performance-support formats.
• Demonstrated ability to work in a fast-paced, agency-style environment, balancing multiple workstreams to deliver all with excellence.
• Working knowledge of adult-learning principles, instructional design methodologies, and learning evaluation practices.
• Experience using learning-content authoring, presentation, visual design, video, collaboration, and other content-development tools; experience with LMS/LXP platforms is preferred.
• Preferred experience supporting client-facing learning, consulting, implementation, or professional-services projects; developing content for regulated or operationally complex industries; applying accessibility standards, learning analytics, or AI-assisted content-development tools; or comfort navigating organizational change initiatives.

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time offDynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization

Salary Range: $70,000 - 85,000 annually