Learning Operations Specialist

Sandisk; Milpitas (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Sandisk in Milpitas, CA, seeks a Learning Operations Specialist to keep the Learning Portal and supporting tools running smoothly, handle course assignments, content uploads, and light development, while coordinating with business units across the organization.

You will manage LMS administration, curate Udemy content, support SharePoint, handle ServiceNow tickets, and help improve intake processes, knowledge bases, and metrics tracking for learning impact.

Qualifikationen

• 1–2 years in learning operations, admin, or coordination.
• Proficiency with MS Office and SharePoint; SCORM & Articulate basics.
• Ability to manage multiple requests and coordinate cross-functionally.
• Strong written and verbal communication; service-minded.
• Experience with intake design, knowledge bases, and measurement is a plus.

Aufgaben

• Maintain Sandisk Learning Portal and tools; system administration.
• Configure Udemy and third-party platforms with learning paths.
• Develop content support with Articulate; light video edits.
• Manage SharePoint site configuration and organization.
• Process ServiceNow requests; triage and route as needed.
• Collaborate with stakeholders to translate requests into plans.
• Track timelines, deliverables, and learning metrics.
• Maintain intake repository and knowledge base.

Kenntnisse

MS Office

SharePoint

SCORM

Articulate

Ticketing system

Communication

Project coordination

Ausbildung

Instructional Design

Learning & Development

Tools

Cornerstone LMS

ServiceNow

Articulate

SCORM

Video Editing

Jobbeschreibung

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

The Learning Operations Specialist is the operational and systems backbone of Sandisk’s enterprise learning function. This role keeps the Sandisk Learning Portal and supporting tools running smoothly day to day: supporting learning system administration, intake and ticket fulfillment, and content operations. Operating as the connective tissue between the learning function and business unit stakeholders, this individual will respond to incoming learning requests, execute course assignments and content uploads, support light course development, and continuously improve the processes and knowledge resources that make learning support faster and more consistent. The role is an even blend of hands-on systems execution and cross-functional coordination and is well suited to someone who is equally comfortable in the back end of a learning platform and in a working session with stakeholders. What You Will Be Doing Learning Systems & Tools Administration

• LMS/LXP administration: assign courses and curricula to employees and specific organizations, upload and version (re-version) content, manage SCORM file uploads, and record completions for instructor-led and in-person learning.
• Udemy and third-party platforms: configuring and curating learning experiences (e.g. learning paths, persona based content, etc.) in partnership with platform administrators.
• Content development support: build and edit courses in Articulate and prepare learning materials (written and light video) in partnership with requestors.
• SharePoint support: assist with configuration and upkeep of the learning SharePoint site so resources stay organized and discoverable.
• ServiceNow ticket fulfillment: monitor and respond to incoming learning requests, triage one-off asks, and resolve or route them with clear, timely communication.
• Partner with business unit stakeholders and the learning team to translate intake requests into clear, actionable fulfillment plans.
• Coordinate course assignment requests end to end, clarifying requirements, executing in LMS/LXP, and confirming completion back to the requestor.
• Manage project timelines, deliverables, and communications for learning initiatives so work stays visible and accountable.
• Document key decisions and share consistent updates to keep stakeholders aligned and reduce back-and-forth.
• Own and maintain the learning intake repository and a common-questions knowledge base, so recurring ServiceNow requests can be answered quickly and consistently.
• Maintain intake forms, trackers, and dashboards that centralize learning requests and keep the team’s work organized.
• Maintain a content inventory and archive log: track what has been published, re-versioned, retired, or archived in the LMS so the team has a reliable source of truth.
• Track learning participation, engagement metrics, and feedback to support reporting and measurement.
• Identify gaps across intake, fulfillment, and system workflows and recommend improvements.
• Standardize templates, intake questions, and communication cadences to drive efficiency and a smoother employee experience.

Qualifications

Required

• Experience: 1-2 years in learning operations, learning systems administration, project/program coordination, or a closely related role.
• Technical skills: proficiency with MS Office and SharePoint; familiarity with SCORM, authoring tools (e.g., Articulate), and light video editing.
• Organization & execution: proven ability to manage multiple priorities, track details, and keep work moving across several requests at once.
• Collaboration: strong relationship-builder who can work effectively across the learning function, HR, and business functions.
• Communication: clear, concise communicator (written and verbal) who can simplify complexity and set expectations.
• Mindset: self-starter with curiosity, adaptability, and a solutions-oriented, service-minded approach.

Preferred

• Background in Learning & Development or Instructional Design.
• Hands-on experience administering an LMS (Cornerstone strongly preferred)
• Experience using ServiceNow or a similar ticketing/portal system
• Familiarity with intake process design, knowledge-base management, feedback loops, and post-program measurement

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.