Learning & Development Trainer — Remote/Onsite

ADP; Greenville (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

HSA (Health Savings Account)

Educational Assistance

Voluntary plans (critical illness,事故,等

401k Plan with Company Match

Pet Insurance

Free legal services

Employee discounts

Job summary

Harte Hanks in Greenville, SC is seeking a Trainer to lead the ongoing development of training programs for the Contact Center. You will manage a team of agents supporting client lines and drive new hire graduation rates and quality metrics.

You will design onboarding and continuous learning, deliver sessions in-person or virtual, and collaborate with Operations, Quality Assurance, and SMEs to ensure accurate, up-to-date content while aligning with business objectives and regulatory requirements.

Qualifications

• 2-3 years of training, facilitation, and learning and development experience.
• Experience designing, developing, and delivering instructor-led and virtual/blended programs.
• Ability to assess training effectiveness through coaching and metrics.

Responsibilities

• Design and deliver onboarding, new hire, and continuous learning programs.
• Facilitate training sessions in classroom and virtual settings.
• Monitor trainee progress using assessments, metrics, and feedback.
• Coach and evaluate training effectiveness and address gaps.
• Track attendance, completion, certifications and training outcomes.
• Develop and maintain training materials and collaborate with SMEs.

Skills

Facilitation

Coaching

Presentation

Training needs analysis

Learning metrics

Education

Experience in training/L&D

BPO/customer service background

Tools

MS Office

LMS

CRM platforms

Job description

Harte Hanks in Greenville, SC is seeking a Trainer to lead the ongoing development of training programs for the Contact Center. You will manage a team of agents supporting client lines and drive new hire graduation rates and quality metrics.

You will design onboarding and continuous learning, deliver sessions in-person or virtual, and collaborate with Operations, Quality Assurance, and SMEs to ensure accurate, up-to-date content while aligning with business objectives and regulatory requirements.