Senior Contact Center Trainer

Harte Hanks; Mauldin (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Group Health and Wellness

HSA

Educational Assistance

Voluntary plans (critical illness, etc

401k with company match and Roth

Pet Insurance

Job summary

Harte Hanks is seeking a skilled Trainer for our Greenville, SC contact center. You will design and deliver onboarding and continuous learning programs, lead sessions in person and virtually, and track progress with assessments and metrics. Collaboration with operations and QA ensures content stays current and effective.

The role emphasizes coaching, performance improvement, and adapting to evolving client needs while maintaining compliance with company policies and regulations.

Qualifications

• 2-3 years of training, facilitation, and learning and development experience in a BPO or contact center environment.
• Experience designing, delivering instructor-led and virtual learning programs with curriculum development.
• Ability to assess training effectiveness through coaching and metrics.

Responsibilities

• Design and deliver onboarding, new hire, and continuous learning programs.
• Lead training sessions in classroom and virtual settings to promote active learning.
• Monitor progress with assessments, role plays, and performance metrics.
• Provide coaching and evaluate training effectiveness to close learning gaps.
• Track attendance, completion, certification results, and reporting.
• Develop and maintain training materials and collaborate with SMEs and operations.

Skills

Training design & development

Facilitation & coaching

Performance metrics analysis

Proficiency in MS Office

Tools

CRM platforms

LMS

Microsoft Office Suite

AI Course Authoring Tools

Job description

Harte Hanks is seeking a skilled Trainer for our Greenville, SC contact center. You will design and deliver onboarding and continuous learning programs, lead sessions in person and virtually, and track progress with assessments and metrics. Collaboration with operations and QA ensures content stays current and effective.

The role emphasizes coaching, performance improvement, and adapting to evolving client needs while maintaining compliance with company policies and regulations.