Learning & Development Trainer

Careington International; Frisco (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Careington International Corp. in Frisco, TX is seeking a Learning and Development (L&D) Trainer to design and deliver engaging programs that strengthen employee skills and support business goals.

You will lead instructor-led sessions, build and curate materials, and drive outcomes across diverse groups. The role requires strong facilitation, feedback, and the ability to manage multiple sessions and audiences, while partnering with HR and subject matter experts to ensure content stays current

Qualifications

• Adult Learning facilitation across diverse groups with practical outcomes.
• Experience with needs analyses and action planning.
• Familiar with learning management systems and e-learning tools.
• Strong problem-solving, change leadership, and engagement strategies.
• Excellent communication and emotional intelligence.
• Proficient with MS Office: PowerPoint, Word, Excel.

Responsibilities

• Deliver instructor-led training programs, workshops, and learning experiences that support employee development and business objectives.
• Apply adult learning principles and facilitation best practices to engage participants, reinforce learning, and drive knowledge retention.
• Adapt delivery methods to meet the needs of diverse learner groups and varying levels of experience.
• Observe employee performance during training and provide timely, constructive feedback to support skill development.
• Encourage learner participation, critical thinking, and practical application of knowledge in the workplace.
• Support employees in building confidence and proficiency in their roles.
• Design, develop, and maintain learning solutions, including training materials, job aids, facilitator guides, e-learning content, and assessments, leveraging feedback, performance metrics, and updates to ensure content effectiveness.
• Apply instructional design principles and adult learning methodologies to create learner-centered training solutions.
• Partner with Learning & Development leadership, instructional designers, SMEs, and stakeholders to update content and develop new programs.
• Facilitate a positive, inclusive learning environment, manage group dynamics, and maintain engagement while achieving learning objectives.

Skills

Adult Learning Facilitation

Needs Analysis

LMS Proficiency

Problem Solving

Change Leadership

Employee Engagement

Coaching & Mentoring

Communication

Emotional Intelligence

Conflict Resolution

Adaptability

Analytical Skills

MS Office (PowerPoint, Word, Excel)

Education

Bachelor's in HR/Organizational Development

Tools

PowerPoint

Word

Excel

Job description

Careington International is a leading non-insurance product aggregator and licensed Third Party Administrator, curating significant savings in the categories of health, wellness, and lifestyle services. Today, we serve more than 50 million members across all Careington companies, brands, products and services.

This is an onsite role located in Frisco, TX.

The Learning and Development Trainer has the opportunity to make a significant impact on the organization by delivering content that nurtures talent and improves business performance. The L&D Trainer has a pivotal role in guiding and leading training sessions, workshops, and development programs within a corporate environment. You will be responsible for fostering a collaborative and engaging learning atmosphere, ensuring participants’ development aligns with organizational objectives.

EXPECTED WORK AND PERFORMANCE

This role requires extensive expertise in facilitating adult learning, strong interpersonal skills, and the ability to instruct large or diverse groups, ensuring that each session runs smoothly and meets the needs of both individuals and the business. The L&D Trainer will play a key role in leading advanced course offerings, enhancing both product knowledge and soft skills, and supporting internal career progression initiatives.

The L&D Trainer’s Key Responsibilities are:

Facilitation & Training Delivery

• Deliver instructor-led training programs, workshops, and learning experiences that support employee development and business objectives.
• Apply adult learning principles and facilitation best practices to engage participants, reinforce learning, and drive knowledge retention.
• Adapt delivery methods to meet the needs of diverse learner groups and varying levels of experience.

Employee Development

• Observe employee performance during training and provide timely, constructive feedback to support skill development and continuous improvement.
• Encourage learner participation, critical thinking, and practical application of knowledge in the workplace.
• Support employees in building confidence and proficiency in their roles.

Content Review, Design & Development

• Design, develop, and maintain learning solutions, including training materials, job aids, facilitator guides, e-learning content, and assessments, leveraging feedback, performance metrics, and operational updates to ensure content effectiveness, accuracy, and alignment with business objectives.
• Apply instructional design principles and adult learning methodologies to create effective, learner-centered training solutions.
• Partner with Learning & Development leadership, instructional designers, subject matter experts, and business stakeholders to update existing content and develop new training programs.

Classroom Management & Learner Engagement

• Facilitate a positive, inclusive, and professional learning environment that encourages participation, collaboration, and knowledge sharing.
• Effectively manage group dynamics, address learner challenges, and promote productive discussions and problem-solving.
• Maintain high levels of engagement while ensuring training objectives and learning outcomes are achieved.

QUALIFICATIONS

Required:

2+ years of progressive experience in training / instruction.

• Adult Learning Facilitation: Skilled in utilizing a broad range of facilitation methods, tools, and approaches (e.g., interactive activities, role-playing, case studies) to meet specific learning outcomes and organizational goals.
• Training Needs Analysis: Experience performing needs assessments, creating training action plans and successful implementation.
• Learning Technology Proficiency: Familiarity with various learning management systems and e-learning tools.
• Problem-Solving and Critical Thinking: Adept at fostering a problem-solving mindset within groups, encouraging creative thinking and critical analysis to tackle complex issues and generate actionable insights.
• Change Leadership: Role model the way related to change management. Identify areas for improvement and facilitate organizational change.
• Employee Engagement Strategies: Recommending and implementing strategies to keep employees motivated and engaged
• Coaching and Mentoring: Effectively coaching and mentoring employees through matrixed non-reporting relationship.
• Communication: Strong verbal and written communication skills that demonstrate active listening with the ability to effectively engage, inspire, and motivate diverse audiences, ensuring clarity and understanding across all levels of the organization. Maintaining confidentiality.
• Emotional Intelligence: high degree of self-awareness, interpersonal skills and professional maturity, with the ability to navigate and build credible, value-add relationships at all levels.
• Conflict Resolution: Ability to identify and resolve conflicts within groups, mediating effectively to maintain a positive and productive atmosphere while supporting collaboration.
• Flexibility and Adaptability: Demonstrated ability to adapt facilitation styles, content, and approaches based on the evolving needs of the group and changing business objectives.
• Analytical Skills: Capable of evaluating the impact and effectiveness of training sessions, using feedback and data to recommend and implement improvements to programs for future success.
• Technology: Demonstrated proficiency and intermediate to advanced knowledge of Microsoft Office Suite including PowerPoint, Word, Excel

Preferred:

• Instructional Design: Ability to create engaging and effective learning experiences.
• Stakeholder Collaboration: Working effectively with business leaders and HR partners to determine needs and develop effective training and development programs.
• Management of Projects: Understanding of project coordination and tracking practices, with the ability to manage multiple priorities and collaborate with cross-functional teams to support the design, development, and facilitation of training programs.
• Organizational and Planning Skills: Ability to successfully project plan and execute on budget, on time projects.
• Similar industry related experience and/or experience training or working in a Call Center environment.

Education

• Bachelor’s degree in Human Resource Management; Organizational Development; Education or related field or equivalent experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.