Learning & Development Specialist, Sales

Change.org, PBC; New York (NY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

An innovative organization is looking for a Learning & Development Specialist to enhance the skills of their Sales and Customer Enablement teams. This role focuses on designing and delivering impactful training programs, optimizing onboarding processes, and improving knowledge retention. If you are passionate about learning and development and thrive in a collaborative environment, this hybrid position offers a unique opportunity to make a significant impact in the healthcare space. Join a forward-thinking team dedicated to transforming the industry through effective training solutions.

Benefits

Competitive health plans

Paid time-off

Company paid holidays

401K retirement program with company match

Qualifications

• 3-5 years of experience in training or enablement roles.
• Strong knowledge of adult learning principles and instructional design.

Responsibilities

• Design and implement sales training programs to enhance team performance.
• Collaborate with cross-functional teams to align training with business goals.

Skills

Sales Training

Adult Learning Principles

Collaboration

Instructional Design

Communication Skills

Coaching

Attention to Detail

Education

Bachelor's degree in Business Administration

Bachelor's degree in Education

Tools

Learning Management System (LMS)

Sales Enablement Tools

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Learning & Development Specialist - Sales Training to play a pivotal role in driving the success of our Sales and Customer Enablement teams. Reporting to the Sr. Director of Enablement, you will be responsible for designing, developing, and delivering high-impact sales training programs that equip our teams with the skills, knowledge, and tools necessary to drive business growth. Your ability to create engaging learning experiences, optimize onboarding processes, and improve knowledge retention will be essential to enhancing team performance and achieving strategic objectives.

This role requires a proactive, results-driven individual with a passion for learning and development, a deep understanding of adult learning principles, and experience working with sales teams in fast-paced environments. If you thrive in a collaborative setting and enjoy empowering teams through innovative training solutions, this position offers an exciting opportunity to make a significant impact.

This is a hybrid position, 3x a week in-office at our New York City office location.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Design, develop, and implement enablement programs that enhance the skills, knowledge, and effectiveness of sales and customer success teams.
• Lead and facilitate onboarding programs for new sales hires to accelerate their time-to-productivity.
• Develop engaging learning materials, including e-learning modules, playbooks, role-playing exercises, and interactive training sessions.
• Collaborate with Sales, Customer Success, Marketing, and Product teams to align training initiatives with business goals and sales strategies.
• Utilize data-driven insights to assess training effectiveness, measure learning retention, and refine programs to optimize performance.
• Conduct ongoing sales coaching and reinforcement training to ensure long-term skill development and adoption of best practices.
• Manage and maintain a learning management system (LMS) and other training tools to ensure easy access to training materials and resources.
• Stay up to date with industry trends, sales methodologies, and learning technologies to continuously enhance training programs.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel.

Required Education, Experience, Certifications and Skills

• Bachelor's degree in Business Administration, Education, or a related field.
• 3 – 5 years of experience in enablement, training, sales operations, customer success, or a related function.
• Demonstrated ability to collaborate effectively with cross-functional teams, ensuring alignment of enablement initiatives across the organization.
• Proven experience in designing and delivering impactful training programs, playbooks, and enablement resources to enhance team performance.
• Proven experience designing and delivering sales training programs that drive measurable improvements in performance.
• Strong knowledge of adult learning principles, instructional design methodologies, and training facilitation best practices.
• Hands-on experience developing e-learning content, sales playbooks, and interactive training materials.
• Experience with The GAP selling methodology and experience coaching teams on effective sales strategies.
• Experience managing and maintaining LMS platforms, sales enablement tools, and learning technologies.
• Possess a high level of integrity and a strong work ethic.
• Can adapt to rapidly changing environments and work well with cross-functional teams.
• Effective written and verbal communication skills.
• Exceptional attention to detail.
• We encourage individuals who are passionate about this role to apply, even if they do not meet all the listed requirements above.

The base salary range for this US-based, full-time, and exempt position is $100,000 - $115,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.