Learning & Development Program Operations Consultant

Duke Energy; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Duke Energy in the United States is seeking an L&D Program Operations Consultant to manage day-to-day coordination and delivery of enterprise learning and talent development programs.

You will oversee cohorts, events, schedules, and materials, ensuring on-time execution, accurate records, and effective communications among participants, managers, facilitators, and vendors.

Qualifications

• Bachelor’s degree or higher with 1+ year work experience, or HS/GED with 5+ years.
• Master’s degree can substitute for degree and required experience.

Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage rosters, registrations, calendars, invitations, attendance, and completions.
• Coordinate communications among participants, managers, facilitators, and vendors.
• Prepare and distribute agendas, materials, and follow-up resources.
• Schedule sessions, facilitators, spaces, technology, and delivery needs.
• Provide on-site support and resolve routine issues during programs.
• Maintain accurate program files, checklists, and delivery records.
• Monitor timelines and escalate scheduling conflicts and risks.
• Partner with Learning Operations to maintain enrollment and completion data.
• Recommend workflow improvements for better participant experience.

Skills

Coordination

Project management

Communication

Attention to detail

Multitasking

Education

Bachelor’s degree

High School Diploma or GED

Master’s degree (in lieu of bachelor's)

Tools

Microsoft 365

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary The L&D Program Operations Consultant manages the day-to-day coordination and delivery of enterprise learning and talent development programs. The role ensures cohorts, events, communications, schedules, and learning materials are organized and delivered accurately and executed on time.

Key Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage participant rosters, registrations, calendars, invitations, attendance, completions and related program activity.
• Coordinate participant, manager, facilitator, and vendor communications.
• Prepare and distribute agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, meeting spaces, technology, and other delivery requirements.
• Provide day-of program support and resolve routine participant or facilitator issues.
• Maintain accurate program files, checklists, templates, and delivery records.
• Monitor timelines and elevate scheduling conflicts, delivery risks, and participant concerns.
• Partner with the Learning Operations and Insights Consultant to maintain accurate enrollment, attendance, and completion data.
• Recommend improvements to program workflows, communications, and participant experiences.

Required Qualifications

• Bachelor’s degree and 1+ year(s) of work-related experience OR HS/GED and 5+ years relevant work experience in lieu of a degree
• A relevant master’s degree can be considered in lieu of bachelor’s degree and one year of experience

Preferred Qualifications

• Two or more years of experience coordinating programs, events, projects, or employee-facing initiatives.
• Experience supporting learning and development, talent management, human resources, or enterprise-wide programs is preferred.
• Experience coordinating programs, events, projects, or employee-facing initiatives.
• Strong organizational, communication, coordination, and follow-through skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft 365 tools.
• Experience in learning and development, talent management, or HR is preferred.

Mobility Classification - Hybrid #LI-PG1 #LI-Hybrid

Travel Requirements 15-25% Relocation Assistance Provided (as applicable)

No Represented/Union Position

No Visa Sponsored Position. No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status.

Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.