Learning & Development Program Operations Consultant

Socket.dev; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Duke Energy is seeking an L&D Program Operations Consultant to manage day-to-day coordination and delivery of enterprise learning and talent development programs. You will ensure cohorts, events, communications, schedules, and learning materials are organized and delivered accurately on time.

You will coordinate end-to-end logistics for diverse delivery modes, manage participant data, and support improvements to workflows and experiences across the enterprise.

Qualifications

• Bachelor’s degree and 1+ year of work experience OR HS/GED with 5+ years experience.
• Master’s degree can substitute for bachelor’s plus one year experience.

Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage rosters, registrations, calendars, invitations, attendance, and completions.
• Coordinate communications among participants, managers, facilitators, and vendors.
• Prepare agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, spaces, technology, and other needs.
• Provide day-of program support and resolve issues as they arise.
• Maintain program files, checklists, and delivery records.
• Monitor timelines and escalate scheduling conflicts and risks.
• Partner to maintain enrollment, attendance, and completion data.
• Suggest improvements to workflows and participant experiences.

Skills

Organizational skills

Communication

Follow-through

Education

Bachelor’s degree

HS/GED with 5+ years experience

Master’s degree considered in lieu of bachelor’s +1 year

Tools

Microsoft 365

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

The L&D Program Operations Consultant manages the day-to-day coordination and delivery of enterprise learning and talent development programs. The role ensures cohorts, events, communications, schedules, and learning materials are organized and delivered accurately and executed on time.

Key Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage participant rosters, registrations, calendars, invitations, attendance, completions and related program activity.
• Coordinate participant, manager, facilitator, and vendor communications.
• Prepare and distribute agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, meeting spaces, technology, and other delivery requirements.
• Provide day-of program support and resolve routine participant or facilitator issues.
• Maintain accurate program files, checklists, templates, and delivery records.
• Monitor timelines and elevate scheduling conflicts, delivery risks, and participant concerns.
• Partner with the Learning Operations and Insights Consultant to maintain accurate enrollment, attendance, and completion data.
• Recommend improvements to program workflows, communications, and participant experiences.

Required Qualifications

• Bachelor’s degree and 1 plus year(s) of work-related experience OR
• HS/GED and 5 plus years relevant work experience in lieu of a degree
• A relevant master’s degree can be considered in lieu of bachelor’s degree and one year of experience.

Preferred Qualifications

• Two or more years of experience coordinating programs, events, projects, or employee-facing initiatives.
• Experience supporting learning and development, talent management, human resources, or enterprise-wide programs is preferred.
• Experience coordinating programs, events, projects, or employee-facing initiatives.
• Strong organizational, communication, coordination, and follow-through skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft 365 tools.
• Experience in learning and development, talent management, or HR is preferred.

Mobility Classification - Hybrid

Hybrid

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.