Learning & Development Lead: Onboarding & Ops Training

Evolving Solution Services; Denver (CO); On-site; USD 65,000 - 88,000; Full time

Job summary

LPS Facilities is seeking a Learning & Development Manager in the Denver area to design, deliver, and improve training programs across the organization. You will identify training needs, create engaging content, and deliver onboarding and development initiatives aligned with operational goals.

You will partner with department leaders to ensure onboarding within the first 60–90 days prepares new hires for core workflows, systems, and client expectations, with a focus on measurable performance and

Qualifications

• Demonstrated experience as a Trainer, Training Facilitator, Training Manager, or similar role focused on adult learners.
• Strong knowledge of adult learning theory, instructional design, and current training methodologies.
• Proven ability to manage the full training lifecycle, including needs assessment, design, development, delivery, and evaluation.
• Demonstrated management experience with direct responsibility for new hire onboarding including the ability to lead, manage, and hold individuals accountable to performance expectations and KPIs.
• Excellent written and verbal communication skills.
• Advanced organizational skills with the ability to manage multiple priorities.

Responsibilities

• Training Strategy and Program Development
• Assess organizational and departmental training needs and design programs that support company procedures, performance expectations, and growth objectives
• Develop training curricula, lesson plans, and materials using best practices in adult learning and instructional design
• Select and implement effective training methodologies based on learning objectives, audience, learning styles, and role requirements
• Training Delivery and Effectiveness
• Facilitate operational onboarding training for new hires, ensuring a strong understanding of core workflows, performance metrics, and expectations, with clear accountability to individual and team KPIs
• Deliver ongoing training and development initiatives across all departments, supporting continuous improvement, process alignment, and evolving business needs
• Ensure mastery of training content through objective and subjective measures, including testing, demonstrations, and application-based assessments
• Obtain and maintain training completion sign-offs for all LPS positions
• Conduct retraining for underperforming employees in areas identified by managers
• Measurement, Reporting, and Continuous Improvement
• Track and document all training activities, completions, and measurable outcomes
• Generate training status and outcome reports for leadership
• Conduct post-training evaluations and partner with managers to assess training effectiveness
• Continuously refine content and delivery methods based on feedback, data, and business needs
• Collaboration and Knowledge Management
• Maintain a centralized database of training materials, procedures, and records
• Collaborate with department heads and subject matter experts to ensure consistency and relevance
• Identify external training resources and continuing education opportunities as needed
• Coordinate continuing education efforts, including scheduling, testing, and documentation in ADP

Skills

Adult learning theory

Instructional design

Training lifecycle management

Communication skills

Organizational skills

Onboarding management

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Office

Job description

LPS Facilities is seeking a Learning & Development Manager in the Denver area to design, deliver, and improve training programs across the organization. You will identify training needs, create engaging content, and deliver onboarding and development initiatives aligned with operational goals.

You will partner with department leaders to ensure onboarding within the first 60–90 days prepares new hires for core workflows, systems, and client expectations, with a focus on measurable performance and