Learning & Development Coordinator

nypl; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

The New York Public Library is seeking a Learning and Development Coordinator to the Employee Experience team. This role provides administrative and logistical support for training programs serving more than 3,000 staff and administers the Library's learning management system, Bridge.

You will coordinate Welcome Day onboarding, assist with e-learning content development, and help deliver training across the organization under supervision of the Learning and Development team.

Responsibilities

• Administer the Bridge LMS: assign courses, enroll learners, track completions, and maintain training records.
• Coordinate logistics for training sessions and onboarding, including scheduling, registrations, and materials.
• Co-facilitate Welcome Day sessions and workshops with the HR team.
• Support content development by formatting and proofreading e-learning modules.
• Collect feedback and prepare summary reports on training activities.

Job description

Overview

As part of Human Resources' Employee Experience team, the Learning and Development Coordinator provides administrative and logistical support for the training programs that serve more than 3,000 New York Public Library staff. Reporting to the Associate Director of Talent Development and Engagement, this role administers the Library's learning management system, coordinates logistics and co-facilitates portions of new hire Welcome Day onboarding, supports the development of e-learning content, and assists the Learning and Development team in delivering training across the organization. This position is well-suited to someone motivated by a career in human resources, learning and development, or instructional design.

Some expectations for this role are that within:

1 month

this person will:

• Complete role onboarding, including required compliance training.
• Meet with the Human Resources team to learn all the sub-functions of the department, including Human Resource Business Partners and Talent Acquisition Partners.
• Observe Welcome Day sessions.
• Learn to navigate Bridge, the Library's learning management system, including locating courses, assigning learning, and running standard reports.

3 months

this person will:

• Independently handle day-to-day learning management system administration, including course assignments, enrollment, completion tracking, and standard reporting.
• Coordinate the logistics of Welcome Day, including scheduling, registration, materials, room or virtual setup, and participant communications.
• Prepare facilitation materials and handouts for training sessions led by other members of the Learning and Development team.

6 months and beyond

this person will:

• Co-facilitate one or more segments of Welcome Day.
• Make updates, using instructional design methodology, to at least one existing or new e-learning module under the guidance of the Associate Director.
• Compile participant feedback and completion data into a summary report.

Responsibilities:

• Administer the Bridge learning management system (LMS): assign and enroll courses, track completions, run reports, and maintain accurate learning records for compliance purposes.
• Coordinate the logistics of training sessions and onboarding programs, including scheduling, registration, participant communications, materials preparation, and room or virtual meeting setup.
• Coordinate and co-facilitate "Welcome Day" onboarding sessions and other workshops alongside members of the Human Resources team.
• Assist with content development by formatting, updating, and proofreading existing e-learning modules and training materials, applying instructional design methodology under the guidance of senior Learning and Development team members.
• Support project teams working on new learning initiatives by scheduling meetings, taking notes, collecting input from Subject Matter Experts (SMEs), and tracking action items and deadlines.
• Compile and summarize participant feedback and completion data, and prepare draft reports.
• Respond to routine staff inquiries about training and course access, and route incoming training requests to the appropriate member of the Learning and Development team.
• Maintain the team's training calendar, shared files, and program documentation.
• Perform other related duties as required.