Learning & Development Architect

Calculated Hire; Jacksonville (FL); On-site; USD 90,000 - 95,000; Full time

Job summary

Calculated Hire in Jacksonville, FL is seeking a Training Facilitator to design, develop, and deliver training programs across departments. The role focuses on equipping team members with tools, resources, and training to excel in their roles and achieve compliance and policy adherence.

The position requires 2-5 years of training and facilitation experience, mortgage servicing knowledge, and strong instructional design and delivery skills.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 2-5 years of professional training and classroom facilitation.
• Mortgage servicing experience.
• 1-2 years of project management experience.
• Strong organizational, time management, and project management skills.
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams.
• Exceptional facilitation, presentation, and listening skills.
• Understand adult learning principles and other learning theories and practices.

Responsibilities

• Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
• Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement.
• Manage classroom environment, analyze results, and identify gaps in training needs.
• Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives.
• Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies.
• Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids).
• Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs.
• Conduct needs analysis and make recommendations to business leaders regarding learning needs.
• Design exercises, activities, and training assessments that reinforce learning.
• Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices.
• Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI.
• Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps.
• Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan.
• Perform other duties as assigned

Skills

Mortgage industry

Communication

Problem solving

Cross-functional

Customer focus

Adaptability

Project management

Facilitation

Instructional design

Education

Bachelor's degree

Job description

Calculated Hire in Jacksonville, FL is seeking a Training Facilitator to design, develop, and deliver training programs across departments. The role focuses on equipping team members with tools, resources, and training to excel in their roles and achieve compliance and policy adherence.

The position requires 2-5 years of training and facilitation experience, mortgage servicing knowledge, and strong instructional design and delivery skills.