Training Facilitator

Calculated Hire; Coppell (TX); On-site; USD 90,000 - 95,000; Full time

Job summary

Calculated Hire in Coppell, TX seeks a Training Facilitator to design, develop, and deliver comprehensive training programs across departments. You will equip team members with the tools and resources they need to succeed, from onboarding new hires to refining ongoing learning initiatives.

In this role you will facilitate sessions (in person and online), assess training needs, create materials, track outcomes, and continuously improve programs to ensure policy compliance and strong ROI.

Qualifications

• Strong oral, written, and interpersonal communication skills.
• Mortgage servicing experience is required or highly preferred.
• Ability to manage multiple training projects and adapt to changing priorities.
• Experience designing and delivering both in-person and online training sessions.

Responsibilities

• Facilitate training sessions in various formats including classroom and online webinars.
• Deliver expert-level training content and engage participants effectively.
• Manage classroom environment, analyze results, and identify learning gaps.
• Collaborate with stakeholders to align training with business goals and processes.
• Provide onboarding support and develop continuous improvement strategies for new hires.
• Create course materials and eLearning modules to support learning objectives.
• Assess training needs and design comprehensive programs across departments.
• Design exercises and assessments to reinforce learning and measure ROI.
• Offer coaching and ongoing support to employees to improve performance.

Skills

Communication skills

Mortgage servicing experience

Team collaboration

Adaptability

Education

Bachelor’s degree

Job description

Shift: Monday-Friday 8:00am-5:00pm

Compensation: $90-95k/yr

Position Overview: The Training Facilitator plays a critical role in ensuring the successful experience of our team members. By equipping them with the necessary tools, resources, and training, the Learning Partner helps team members succeed in their jobs and become experts in their areas.

The Corporate Trainer is responsible for designing, developing, and delivering training programs across various departments. This ensures that team members have the knowledge and skills needed to perform their roles effectively while adhering to company policies and compliance standards. This often includes creating training materials, conducting classroom and online sessions, assessing training effectiveness, and providing ongoing support to new hires and existing staff.

Key Responsibilities:

• Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
• Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
• Manage classroom environment, analyze results, and identify gaps in training needs
• Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
• Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
• Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
• Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
• Conduct needs analysis and make recommendations to business leaders regarding learning needs
• Design exercises, activities, and training assessments that reinforce learning
• Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
• Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
• Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
• Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
• Perform other duties as assigned

Required Skills and Qualifications to excel in this role

• Strong understanding of the mortgage industry, including loan servicing, titles and diligence
• Strong oral, written, and interpersonal communication skills
• Ability to maintain flexibility and react to changes quickly
• Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles
• Ability to interface with other departments to resolve issues as applicable
• Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings

Education

Bachelor’s degree in a related field or equivalent years of experience

Experience:

• 2-5 years of professional training and classroom facilitation
• Mortgage servicing experience
• 1-2 years of project management experience
• Strong organizational, time management, and project management skills
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
• Exceptional facilitation, presentation, and listening skills
• Understand adult learning principles and other learning theories and practices
• Ability to use creative and effective instructional design techniques to deliver high-class training
• Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow