Learning Delivery & Operations Lead — Equity & Bonus

Intuit; Toledo (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

Job summary

Intuit is seeking a Facilitator & Training Coordinator to unify live learning delivery with operational coordination. You will facilitate ILT, VILT, and blended sessions, own end-to-end logistics, LMS administration, scheduling, and learner communications.

The role emphasizes tracking L1–L2 metrics, continuous improvement, and building clean tracking systems. Strong written/verbal communication and adaptability are essential for success in this hybrid, fast-paced environment.

Qualifications

• Associate's or Bachelor's degree in HR, Education, Organizational Development, Business Administration, or related field — or equivalent professional experience
• 3–5 years facilitating training in contact center, customer service, financial services, or similar environments with blended learning
• 1–3 years training coordination, learning operations, HR administration, or event/program management
• Experience with at least one enterprise LMS (Workday, Docebo, Cornerstone OnDemand, or equivalent)
• Proficiency with virtual platforms (Zoom, Teams, Webex, Google Meet) and Microsoft Office or Google Workspace
• Clear, professional written and verbal communication; comfort compiling and presenting metrics

Responsibilities

• Deliver ILT and VILT sessions on customer service and product knowledge across onboarding and continuous learning programs
• Create an inclusive learning environment using role plays, case studies, and scenario-based exercises
• Facilitate nesting and on-the-job practice with coaching and debriefs before learners are released to production
• Manage end-to-end scheduling, invitations, rescheduling, and day-of logistics for virtual sessions
• Maintain LMS enrollment, waitlists, completions, and certifications; audit-ready records and compliance reports
• Draft pre-training communications, reminders, and post-training follow-ups; distribute evaluation surveys within 24 hours

Skills

Facilitation

Training coordination

LMS administration

Virtual platforms

Data reporting

Communication

Education

Associate's or Bachelor's degree in HR or related field

Tools

Workday Learning

Docebo

Cornerstone OnDemand

Smartsheet

Asana

Jira

Job description

Intuit is seeking a Facilitator & Training Coordinator to unify live learning delivery with operational coordination. You will facilitate ILT, VILT, and blended sessions, own end-to-end logistics, LMS administration, scheduling, and learner communications.

The role emphasizes tracking L1–L2 metrics, continuous improvement, and building clean tracking systems. Strong written/verbal communication and adaptability are essential for success in this hybrid, fast-paced environment.