Dynamic Facilitator & Training Operations Lead

Intuit; Bloomington (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Intuit seeks a Facilitator & Training Coordinator in Bloomington, IL to unify live learning delivery with operational coordination. You will manage end-to-end logistics, LMS administration, scheduling, and learner communications while tracking L1–L2 data for continuous improvement.

The role combines dynamic virtual classroom delivery with meticulous coordination, reporting, and process refinement to drive measurable behavior change across onboarding and upskilling programs.

Qualifications

• Associate's or Bachelor's degree in HR, Education, Organizational Development, Business Administration, or related field — or equivalent professional experience.
• 3–5 years facilitating training in contact center, customer service, financial services, or similar environments with blended learning (ILT, VILT, eLearning).
• 1–3 years of training coordination, learning operations, HR administration, or event/program management.
• Experience with at least one enterprise LMS (Workday Learning, Docebo, Cornerstone OnDemand, or equivalent).
• Proficiency with virtual platforms (Zoom, Teams, Webex, Google Meet) and Microsoft Office or Google Workspace.
• Clear, professional written and verbal communication; comfort compiling and presenting clean, accurate metrics.

Responsibilities

• Deliver ILT and VILT sessions on customer service, product knowledge, communication skills, systems navigation, and role-specific content across onboarding and continuous learning programs.
• Create an inclusive, participatory learning environment grounded in adult learning principles; use role plays, case studies, call simulations, and scenario-based exercises.
• Facilitate nesting and on-the-job practice with coaching, feedback, and structured debriefs before learners are released to production.
• Own end-to-end scheduling of sessions — calendar setup, learner invitations, rescheduling, cancellations; lead day-of logistics for virtual sessions.
• Manage learner enrollment, waitlists, completions, and certifications in the LMS; maintain audit-ready records and distribute compliance reports.
• Prepare and version-control training materials, facilitator guides, and job aids; coordinate supplies, vendors, and invoicing.
• Draft pre-training communications, reminders, pre-work instructions, and post-training follow-ups; distribute evaluation surveys within 24 hours of session close.
• Track and report attendance, no-show rates, completions, learner satisfaction (L1), and post-training assessment results (L2); maintain calendars and dashboards.

Skills

Facilitation

Learning delivery

Communication

Data reporting

Education

Bachelor's degree

Tools

Workday Learning

Docebo

Cornerstone OnDemand

Job description

Intuit seeks a Facilitator & Training Coordinator in Bloomington, IL to unify live learning delivery with operational coordination. You will manage end-to-end logistics, LMS administration, scheduling, and learner communications while tracking L1–L2 data for continuous improvement.

The role combines dynamic virtual classroom delivery with meticulous coordination, reporting, and process refinement to drive measurable behavior change across onboarding and upskilling programs.