Learning Commons Tech & Service Specialist

Dallas College; Texas; On-site; USD 31,000 - 44,000; Full time

Job summary

Dallas College is hiring a Learning Commons Support Assistant to provide frontline desk service and help with software and hardware in the commons, classrooms, and labs. You will assist students, faculty, and community patrons, guiding them to resources and resolving basic tech issues in a fast-paced environment.

This on-site role may evolve to a hybrid arrangement after six months and requires an associate degree or equivalent experience, along with strong customer service, communication, and

Qualifications

• Provides first-level Learning Commons service support to students, bridging classroom learning with materials and equipment.
• Responds to information requests with accuracy and customer focus.
• Refers to other service areas as needed and supports department operations.
• Supports student success and contributes to the college mission.

Responsibilities

• Assist patrons with circulation of materials and technology equipment and manage checkouts.
• Provide software and hardware support in the commons, classrooms, and labs.
• Monitor lab workflows and patron logon activity.
• Assist with workshops and staff training as needed.
• Maintain accurate records and update databases.

Skills

Customer service

Communication

Team collaboration

Troubleshooting

Multi-tasking

Documentation

Education

Associates degree

Tools

Microsoft Office

Library circulation systems

PC/Mac hardware

Job description

Dallas College is hiring a Learning Commons Support Assistant to provide frontline desk service and help with software and hardware in the commons, classrooms, and labs. You will assist students, faculty, and community patrons, guiding them to resources and resolving basic tech issues in a fast-paced environment.

This on-site role may evolve to a hybrid arrangement after six months and requires an associate degree or equivalent experience, along with strong customer service, communication, and