Learning Commons Support Pro — Tech & Patron Help

C001 Dallas College; Mountain View (CA); On-site; USD 31,000 - 44,000; Full time

Job summary

Dallas College is seeking a staff member to provide first-level Learning Commons support for students, faculty, and staff. This on-site role involves circulation duties, software assistance, and helping patrons with technology in the labs and classrooms.

Requirements include an Associate degree, transcripts, and experience with library systems and Microsoft Office. Bilingual applicants are preferred, with potential for hybrid work after six months based on policy and needs.

Qualifications

• Associates degree required; transcripts required.
• Experience in library, technology, testing, tutoring, or customer service.
• Familiar with library and educational technology fundamentals.
• Proficient with Microsoft Office applications.
• Experience with library circulation systems.
• Bilingual or multilingual skills preferred.

Responsibilities

• Assist patrons with circulation of Learning Commons materials and technology equipment.
• Provide high-quality customer service and software support.
• Monitor patron logon and computer lab workflow.
• Perform initial technology troubleshooting and reporting.
• Assist with departmental workshops and staff training.
• Maintain accurate records for department administration.
• Enter and update items in multiple databases.

Skills

Customer service

Communication

Multitasking

Attention to detail

Collaboration

Education

Associate degree

Official transcripts

High school diploma or equivalent

Tools

Library databases

Microsoft Office

Job description

Dallas College is seeking a staff member to provide first-level Learning Commons support for students, faculty, and staff. This on-site role involves circulation duties, software assistance, and helping patrons with technology in the labs and classrooms.

Requirements include an Associate degree, transcripts, and experience with library systems and Microsoft Office. Bilingual applicants are preferred, with potential for hybrid work after six months based on policy and needs.