Learning Campus Assistant (Think Academy Silicon Valley)

Think Academy U.S; San Jose (CA); On-site; USD 30,307,200 - 34,440,000; Full time

Benefits offered by this job

Performance-based bonuses

Growth opportunities in education operations

Collaborative team environment

Job summary

An innovative education center is seeking a Learning Campus Assistant to support daily operations and ensure a positive experience for students and families. This role involves assisting with front-desk operations, coordinating student communications, and maintaining a welcoming environment. Candidates should have strong communication skills, organizational abilities, and preferably experience in customer service. The position is full-time and on-site, located in Los Altos, California, with a compensation of $22-$25/hr plus a performance bonus.

Qualifications

• 1–2 years of experience in customer service, frontline operations, or administrative roles.
• Highly organized and comfortable multitasking in a fast-paced environment.
• Able to work weekends and evenings during program hours.

Responsibilities

• Provide warm, professional support to families and students.
• Assist with scheduling evaluations and guiding new families through enrollment.
• Maintain daily center readiness and manage front-desk tasks.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Organizational skills

Problem-solving mindset

Bilingual in English + Mandarin

Education

Bachelor’s degree or equivalent experience

Job description

Position title: Learning Campus Assistant

Location: Los Altos (4984 El Camino, Mountain View)

Employment Type: Full-Time / On-site

Compensation: $22–$25/hr + Performance Bonus (Target Annual: $50K–$90K)

About the Role

We are looking for a proactive, detail-oriented Learning Center Assistant to support daily operations and deliver an exceptional experience for students and families at our Los Altos campus. This role is ideal for someone who is highly organized, service-minded, and passionate about helping families have a smooth and positive learning journey. You will support front-desk operations, assist with student/parent communication, and help keep the center running efficiently and professionally.

Key Responsibilities

Student & Family Experience

• Provide warm, professional in-person support to families and students.
• Assist with check-ins, class coordination, and general parent inquiries.
• Support escalation handling by gathering information, communicating clearly, and ensuring issues are routed to the right team.
• Collect and organize parent feedback to help improve overall satisfaction (NPS).

New Student Support

• Assist with scheduling math evaluations, tours, and trial classes.
• Communicate program information clearly to new families and help guide them through the next steps in the enrollment process.
• Support follow-up tasks such as sending reminders, preparing materials, and coordinating with academic teams.

Center Operations & Administrative Support

• Maintain daily center readiness: classroom setup, materials preparation, and facility organization.
• Manage scheduling, attendance tracking, and front-desk administrative tasks.
• Coordinate with teachers to ensure smooth class flow and timely support.
• Help maintain safety, cleanliness, and operational compliance standards.
• Assist with reporting and data entry for operations and enrollment metrics.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–2 years of experience in customer service, frontline operations, or administrative roles (education experience is a plus).
• Strong communication and interpersonal skills; bilingual in English + Mandarin strongly preferred.
• Highly organized, reliable, and comfortable multitasking in a fast-paced environment.
• Friendly, patient, and service-oriented with a proactive problem-solving mindset.
• Able to work weekends and evenings during program hours.

What We Offer

• Exposure to center management and education operations, with structured growth pathways.
• Performance-based bonuses tied to customer satisfaction and center success.
• A collaborative, mission-driven team focused on delivering high-quality educational experiences.
• Opportunities to learn center operations, family engagement, and education service workflows.