Learning And Development Specialist

Net2Source (N2S); Concord (NC); On-site; USD 48,216 - 52,348; Full time

Job summary

A leading consulting firm is hiring a Learning & Development (L&D) Support Contractor in Concord, NC. This role involves creating and coordinating learning solutions, managing training matrices, and supporting ServiceNow requests. Ideal candidates should have experience in project coordination and training material development. The position offers a contract duration of 6+ months with a pay range of $35 - $38 per hour.

Qualifications

• Experience in managing training programs and documentation.
• Ability to coordinate multiple projects effectively.
• Experience with LMS reporting and data organization.

Responsibilities

• Support the creation and implementation of learning solutions.
• Manage the review and updating of training matrices.
• Coordinate instructor-led training sessions and manage associated logistics.

Skills

Global initiatives and implementations

Project coordination

Training material development

Tools

ServiceNow

QDocs

Job description

Job Title: Learning & Development (L&D) Support Contractor

Location: Concord, NC 28027

Duration: 6+ Months Contract (extendable)

Pay Range: $35 - $38 per hour on W2

The Learning & Development (L&D) Support Contractor would supplement the Concord site L&D Team and is responsible for supporting the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. The L&D Associate will partner with Client’s Concord L&D associates to perform ServiceNow requests, manage functional area Training Matrices, support training material creation and revision, and assist with the management of requests received via the CONC_LD team email address.

Scope of Work:

• Assist in management of 36 functional area training matrices. Review with teams, update/revise, review in QDocs, approve in QDocs.
• Assist/support with course and curricula periodic reviews
• Run LMS reports to support site quality management investigations / assist with report requests*****.
• Assist/support L&D Team email address (site requests) to send to Conduent or manage on a local site level.

Support ServiceNow requests:

• Creation/management/cancellation of instructor-led classes
• Deactivation/retirement of courses
• Instructor-led classes scheduling with Conduent
• Turning on contractor learning plans
• Assisting in assignment / unassignment of curricula for teams
• Support / revise training materials (OJTs, Instructor-led trainings, etc.).

Run streamlining projects:

• Functional area mapping
• Assessment/exam mapping
• OJT curriculum architecture mapping

• Coordinate instructor-led classes (visitor registration, rosters, arranging rooms, creating and sending out surveys)
• Manage / coordinate post-instructor-led training surveys.
• Organize data and process metrics.
• Work with teams to update / upgrade training, depending on survey results.

Qualifications:

• Global initiatives and implementations (QMS i3 standardization; ObserveIQ Digital OJT; Learning Plan streamlining efforts, curricula architecture initiatives)
• Maintaining steady support of Client Concord site initiatives and site manufacturing milestones.
• Ensure uninterrupted support of Client’s Concord manufacturing.