Learning and Development Manager

Thecentersohio; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading organization in Cleveland is seeking a Learning and Development Manager to spearhead training initiatives and enhance employee retention. This role involves designing impactful learning experiences and collaborating with various departments to assess training needs, ensuring a culture of continuous growth and development.

Benefits

Comprehensive benefits package

Supportive work environment

Opportunities for professional development

Qualifications

• Proven experience leading training and development programs in a mid-sized organization.
• Strong instructional design and training delivery skills.
• Ability to evaluate training effectiveness and apply learning analytics.

Responsibilities

• Lead the full training cycle: needs assessment, design, delivery, and evaluation.
• Collaborate with department leaders to identify training needs.
• Deliver training using diverse instructional methods.

Skills

Instructional Design

Leadership

Project Management

Collaboration

Learning Impact Evaluation

Education

Bachelor’s degree in Human Resources, Training & Development, or a related field

Tools

Microsoft Office

Learning Technologies

Job description

Midtown Administration, Cleveland, Ohio, United States of America

Job Description

About the Role

Are you passionate about empowering people through learning? We’re seeking a Learning and Development Manager to lead our full-cycle training and development initiatives. In this role, you’ll assess organizational training needs, design impactful learning experiences, and drive a culture of continuous growth and development. You’ll also play a key role in shaping our workplace culture and improving employee retention through effective onboarding and orientation programs.

Key Responsibilities

• Lead the full training cycle: needs assessment, design, delivery, and evaluation.
• Collaborate with department leaders and quality/compliance teams to identify training needs.
• Design and implement engaging training programs, manuals, and e-learning modules.
• Serve as a key member of the Culture Steering Team, embedding desired culture patterns through staff development.
• Build partnerships with educational institutions to support employee advancement.
• Evaluate and select internal and external training resources.
• Deliver training using diverse instructional methods to ensure knowledge transfer and skill development.
• Oversee the Learning Management System (LMS) in partnership with IT.
• Monitor training effectiveness using data and analytics to drive continuous improvement.
• Provide CPR, First Aid, and non-violent crisis intervention training.
• Manage training budgets, schedules, and administrative tasks.
• Lead and mentor the Staff Development Team.

What You Bring

• Bachelor’s degree in Human Resources, Training & Development, or a related field.
• Proven experience leading training and development programs in a mid-sized organization.
• Strong instructional design and training delivery skills.
• Proficiency in Microsoft Office and learning technologies.
• Ability to evaluate training effectiveness and apply learning analytics.
• Excellent interpersonal, leadership, and project management skills.
• CPTM certification preferred.
• Ability to complete train-the-trainer programs for CPR/BLS and crisis intervention.

Core Competencies

• Instructional Design & Delivery
• Learning Impact Evaluation
• Team Leadership & Collaboration
• Project Management
• Culture Development & Engagement

Why Join Us?

You’ll be part of a mission-driven organization that values growth, collaboration, and people. We offer a supportive environment where your ideas and leadership will directly impact our culture and the professional development of our team.

The Centers, through healing, teaching, and inspiring, provides individuals and families in Greater Cleveland the opportunity to reach their full potential. As a comprehensive social service and healthcare organization, The Centers operates at 11 locations. The Centers served over 20,000 individuals in 2024 through its four core service areas: Integrated Health & Wellness; Early Learning & Family Support; Workforce Development; and, Residential Youth Programs.

We offer a comprehensive and competitive benefits package which includes a choice of health plans, contribution to your retirement savings, life, short and long term disability and more.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Family Human Resources

Pay Type Salary

Employment Indicator Regular

Education Level Bachelor’s Degree

Telecommute Percentage 20

Hiring Min Rate 65,000 USD

Hiring Max Rate 85,000 USD

Midtown Administration, Cleveland, Ohio, United States of America