Learning and Development Consultant

Verra Mobility Corporation; Phoenix (AZ); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Verra Mobility Corporation seeks a Learning & Development Consultant to lead the learning and knowledge management framework for Title & Registration operations. You will manage onboarding, role-based training, and certification across multiple locations, aligning with client requirements, regulatory changes, and evolving processes.

You will design digital and instructor-led learning using Articulate 360, administer the LMS, and build certification programs while coordinating with Operations,

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of progressive experience in learning and development, training, operations, instructional design, knowledge management, or a related field; experience leading learning programs or cross-functional initiatives preferred.
• Proficiency with Articulate 360 authoring tools, including development of interactive digital learning, assessments, and role-based curriculum.
• Hands-on experience administering or managing an LMS, including assignments, reporting, completion tracking, learner records, and content governance.
• Experience designing and managing certification or annual recertification programs, proficiency assessments, and targeted retraining.
• Experience facilitating formal individual and group training in virtual and in-person environments.
• Strong instructional design, adult learning, facilitation, presentation, and written communication skills.

Responsibilities

• Lead the T&R operations learning and development framework, establishing consistent standards for role readiness, curriculum, certification, recertification, and knowledge management across all processing locations.
• Coordinate contractor onboarding and operational training; support role-specific training while preserving HR ownership of onboarding.
• Design, develop, and maintain instructor-led, virtual, and digital learning using Articulate 360 and other approved tools.
• Administer and manage the Learning Management System (LMS), including course setup, assignments, learner records, completion tracking, reporting, content governance, and audit readiness.
• Build and manage role-based certification and annual recertification programs, including assessments and proficiency standards.
• Facilitate formal training, train-the-trainer sessions, workshops, and retraining based on quality, performance, process, regulatory, or client needs.
• Own governance and maintenance of training materials, SOPs, job aids, knowledge articles, and learning repositories.
• Partner with Operations and SMEs to develop client-specific work instructions and process documentation.
• Establish learning effectiveness measures and dashboards to identify gaps and improve outcomes.
• Provide multi-site learning support across Sun City, AZ; San Antonio, TX; St. Pete, FL; and Bradenton, FL.

Skills

L&D strategy

Instructional design

Knowledge management

Change management

Project management

Stakeholder management

Written communication

Education

Bachelor's degree or equivalent

Tools

Articulate 360

LMS

Microsoft Office

SharePoint

Teams

PowerPoint

Excel

Job description

The Learning & Development Consultant leads the learning, knowledge management, and role-readiness framework for Verra Mobility's Title & Registration (T&R) operations. The role owns the operational learning lifecycle - from contractor onboarding and role-based training through certification, annual recertification, knowledge governance, and continuous capability development - while ensuring training remains aligned with client requirements, state/DMV changes, quality expectations, and evolving business processes.

This role operates across all T&R processing locations - Sun City, AZ; San Antonio, TX; St. Pete, FL; and Bradenton, FL - and partners closely with Operations, Product, Technology, Government Relations, Human Resources, Quality, and subject matter experts. The manager also serves as a learning and change-enablement partner for State Expansion, T&R Modernization, and DMV/State Modernization initiatives.

• Lead the T&R operations learning and development framework, establishing consistent standards for role readiness, curriculum, certification, recertification, and knowledge management across all processing locations.
• Coordinate contractor onboarding and operational training; partner with Human Resources and Operations to support role-specific training for new and existing FTEs while preserving HR ownership of employee onboarding.
• Design, develop, and maintain instructor-led, virtual, and digital learning using Articulate 360 and other approved authoring tools.
• Administer and manage the Learning Management System (LMS), including course setup, assignments, learner records, completion tracking, reporting, content governance, and audit readiness.
• Build and manage role-based certification and annual recertification programs, including assessments, proficiency standards, retraining requirements, and completion governance by role.
• Facilitate formal individual and group training, train-the-trainer sessions, workshops, and targeted retraining based on quality, performance, process, regulatory, or client needs.
• Own the governance and maintenance of T&R training materials, SOPs, job aids, knowledge articles, and learning repositories to ensure content is current, controlled, and accessible.
• Partner with Operations and subject matter experts to develop, maintain, and communicate client-specific work instructions and process documentation.
• Establish learning effectiveness measures and dashboards, using completion, assessment, quality, productivity, proficiency, and operational performance data to identify capability gaps and improve training outcomes.
• Partner with site leaders and functional teams to assess learning needs, prioritize development plans, and translate operational changes into effective learning and communication solutions.
• Provide multi-site learning and operational support across Sun City, AZ; San Antonio, TX; St. Pete, FL; and Bradenton, FL, driving consistency in training, knowledge sharing, communications, and execution.
• Lead learning and change-readiness support for State Expansion initiatives, including new-state training plans, process readiness, documentation, role impacts, communications, and implementation support.
• Partner on T&R Modernization initiatives by translating new workflows, automation, AI-enabled capabilities, system changes, and operating-model changes into role-based learning and adoption plans.
• Support DMV and State Modernization efforts, including new state platforms, regulatory changes, electronic processing, licensing, renewals, quality assurance, system migrations, and other state-specific modernization projects.
• Partner with project and operational leaders to assess change impacts, define training requirements, coordinate readiness milestones, and support successful implementation of new processes and technology.
• Lead and coordinate T&D Ambassadors, site learning champions, trainers, and subject matter experts through a consistent operating cadence, standards, tools, and development expectations.
• Support T&R Town Hall strategy, content development, preparation, coordination, and delivery, helping connect business priorities, modernization progress, performance, and employee recognition.
• Participate in and support employee engagement teams, development initiatives, recognition programs, and communications that strengthen connection and knowledge sharing across T&R.
• Promote continuous improvement by incorporating voice of the employee, voice of the customer, quality findings, operational trends, and lessons learned into learning programs and process documentation.
• Manage multiple learning and operational projects simultaneously, establish work plans and priorities, track milestones and risks, and communicate progress to leadership.
• Provide additional learning, knowledge, change-management, and operational support as business needs evolve.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of progressive experience in learning and development, training, operations, instructional design, knowledge management, or a related field; experience leading learning programs or cross-functional initiatives preferred.
• Proficiency with Articulate 360 authoring tools, including development of interactive digital learning, assessments, and role-based curriculum.
• Hands-on experience administering or managing an LMS, including assignments, reporting, completion tracking, learner records, and content governance.
• Experience designing and managing certification or annual recertification programs, proficiency assessments, and targeted retraining.
• Experience facilitating formal individual and group training in virtual and in-person environments.
• Strong instructional design, adult learning, facilitation, presentation, and written communication skills.
• Demonstrated ability to create and govern SOPs, client work instructions, job aids, knowledge articles, communications, and other operational learning content.
• Experience using metrics and operational data to evaluate learning effectiveness and identify capability gaps.
• Strong project management, organization, prioritization, and stakeholder-management skills in a fast-paced operational environment.
• Ability to lead through influence across multiple sites and functions, including Operations, Product, Technology, HR, Quality, Government Relations, and subject matter experts.
• Proficiency with Microsoft Office, SharePoint, Teams, PowerPoint, Excel, and collaboration/knowledge-management tools.
• Title & Registration, automotive, fleet, DMV, regulated operations, or high-volume transaction-processing experience strongly preferred.
• Experience supporting technology implementations, process transformation, change management, or regulatory modernization preferred.

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.