Lead Processing Specialist AZ_Mesa_HQ

Verra Mobility Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility Corporation is seeking a capable supervisor to lead a team in Mesa, AZ. You will coach staff, manage performance, and help drive daily metrics while addressing escalations with professionalism.

The role requires strong communication, problem-solving, and the ability to work with multiple departments and external vendors. You will participate in continuous improvement initiatives and ensure alignment with core values.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent written and verbal communication abilities.
• Ability to lead and facilitate meetings in a fast-paced environment.
• Proven multitasking, prioritization, and urgency to meet deadlines.
• Independent work ethic with strong teamwork and accountability.
• Advanced computer skills with O365 and reporting databases.

Responsibilities

• Regularly reviews processor performance and provides coaching and training.
• Inspires others to embody Verra Mobility values and leadership competencies.
• Serve as leader within a team environment and act as initial contact for escalations.
• Collects and disseminates daily metrics and responds to inquiries professionally.
• Fields and resolves escalated inquiries from other departments.
• Offers feedback to leadership to improve procedures and processes.
• collaborates in planning and strategy sessions using continuous improvement methods.
• Partners with outside vendors and subcontractors as needed.
• Manages internal project assignments and supports supervisor when needed.
• Oversees the office and team in supervisor's absence and processes events as needed.

Skills

Problem solving

Analytical skills

Communication skills

Meeting facilitation

Team leadership

Decision making

Attention to detail

Organizational skills

Conflict management

Education

High School Diploma or GED

College experience preferred

Equivalent work experience

Tools

O365 suite

Reporting databases

Job description

Responsibilities

• Regularly reviews processor performance, then provides coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Qualifications

• High School Diploma, GED, college experience preferred or equivalent work experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people and different layers of leadership.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Advanced computer skills with O365 suite and reporting databases.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.