Learner Success Supervisor

CNM Ingenuity, Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

The Enrollment Services Supervisor at CNM Ingenuity, Inc. oversees daily operations of the enrollment services department, ensuring accurate processing of applications, records, and related documentation.

They collaborate with campuses and departments to implement enrollment strategies and maintain compliance. The role reports to the Student Success unit, supports the One-Stop and Center, handles escalated inquiries, analyzes enrollment data, generates reports, and leads staff to meet enrollment

Qualifications

• Bachelor’s or Associate’s degree required.
• 3–5 years related experience with supervision preferred.
• 1 year experience with ERP/SIS systems such as Banner.

Responsibilities

• Supervises, leads, and manages staff, prioritizes and assigns work, and conducts performance evaluations.
• Oversee day-to-day operations of enrollment services (applications, registrations, financial aid).
• Develop and implement enrollment procedures and guidelines to improve efficiency.
• Provide guidance to staff and students on enrollment procedures, requirements, and options.
• Monitor enrollment trends, analyze data, generate reports, and support planning.

Skills

Staff supervision

Data analysis

Policy development

Education

Bachelor’s or Associate’s degree

Tools

Banner ERP

Job description

## Learner Success SupervisorApplylocations: Central New Mexico, Albuquerque, NMtime type: Full timeposted on: Posted Todayjob requisition id: JR111662**Compensation**$20.48 - $25.63**Limited Term End Date**12-31-2027**Position Summary**The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They are responsible for managing and ensuring efficient and accurate processing of student enrollment applications, records, and related documentation. The supervisor collaborates with other departments to develop and implement enrollment strategies, policies, and procedures to meet enrollment goals and improve student retention. This position handles escalated student inquiries and issues, resolve conflicts, and provide guidance and support to enrollment staff. The Enrollment Services Supervisor analyzes enrollment data, generate reports, and make recommendations for process improvements. This position will primarily Support the Student Success Contact Center and One-Stop.**Duties & Responsibilities*** Supervises, leads, and manages staff, which includes prioritizing, and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy, and safe working environment; and, making hiring, termination, and disciplinary recommendations.* Oversee the day-to-day operations of enrollment services, including processing applications, registrations, and financial aid applications.* Develop and implement enrollment procedures, policies, and guidelines to streamline processes and enhance efficiency.* Provide guidance and support to staff and students regarding enrollment procedures, academic requirements, and financial aid options.* Collaborate with academic departments, financial aid offices, and other campus stakeholders to ensure seamless coordination of enrollment services.* Monitor enrollment trends, analyze data, and generate reports to inform decision-making and support strategic planning initiatives.* Ensure compliance with federal, state, and institutional regulations governing enrollment services, including privacy and confidentiality standards.* Implement student success initiatives and interventions to support retention and persistence efforts.* Foster a customer-focused environment by providing responsive and supportive services to students, faculty, and staff.* Stay abreast of industry trends, best practices, and emerging technologies in enrollment management and student services.* Represent the enrollment services department in campus committees, meetings, and events as required.* Performs other related duties of a similar nature and level as assigned.**Minimum Qualifications:*** Bachelor’s degree OR Associate’s degree* AND* Three (3) to five (5) years related experience AND One (1) year experience with ERP/SIS systems such as Banner* Experience in supervision, leadership, or managerial role is preferred## **Preferences:*** Bilingual in Spanish and English* **Best consideration date: 8/11/26*** Resume and cover letter required for application to be considered complete* Shift Monday- Thursday 10 am- 7 pm Friday 8 am - 5 pm; occasional Saturday* *Fixed term through 12/31/2027** **Supports the Student Success Contact Center and One-Stop**