Front-of-House Shift Leader

Chick-fil-A; Bellevue (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Meal discounts

Learning first-hand from an Operator

Scholarship opportunities

Competitive pay

401k with matching

Paid-Time-Off

Overtime available

Advancement opportunities

Job summary

Chick-fil-A Bellevue is seeking a dedicated Shift Leader to oversee daily restaurant operations, ensure exceptional guest experiences, and coach team members in a fast-paced environment. You will help manage staffing, ensure food safety, and uphold Chick-fil-A standards at the Bellevue location.

The role requires a hands-on leader with strong communication, reliability, and a friendly, customer-focused attitude. Flexible full-time or part-time hours apply, with a schedule that includes weekends.

Qualifications

• Commitment to personal growth and reliability.
• Cheerful, positive attitude with willingness to help others.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-energy environment.

Responsibilities

• Oversee daily shift operations and ensure top-notch service.
• Manage team member breaks and staffing to meet goals.
• Coach and train teammates in-the-moment and maintain standards.
• Take guest orders and prepare beverages and desserts.
• Bag, prepare and deliver completed orders to guests.
• Maintain a clean, welcoming restaurant and ensure brand guidelines are followed.

Skills

Customer-service oriented

Teamwork

Communication skills

Strong work ethic

Multi-tasking

Cash handling

Leadership ability

Job description

At Chick-fil-A Bellevue, the Shift Leader role is more than just a job; it offers a plethora of opportunities, not only for developing others, but yourself as well.

In addition to working along-side an independent Owner/Operator, Shift Leaders are able to serve their fellow team and guests with excellence, gain valuable life skills, and grow as an individual which goes far beyond serving a great product in a friendly environment.

As a Shift Leader, you will oversee daily shift operations, ensuring top-notch service and compliance with company standards. Specific responsibilities will include food safety, team member breaks, speed-of-service, labor goals, counting cash, as well as, opening, closing, and managing the restaurant in leu of other leadership.

We are looking for friendly, hard working, responsible, energetic, and enthusiastic leaders who enjoy interacting with customers and have the desire to provide exceptional experiences for everyone they serve.

Required Experience:

Previous management/leadership experience is preferred; prior restaurant industry experience preferred.

Position Type:

Full-time or Part-time

Hours:

We operate Monday through Saturday, 6:30am to 10:00pm.

We are looking to fill shifts between the hours of 5:45am and 4:00pm, and then also 2:00pm and 10:45pm, Monday through Saturday.

Shift Leader Responsibilities:

• Work hands-on in daily operations 95% or more of the time
• Oversee Team Member breaks.
• Help with in-the-moment coaching and training.
• Manage staffing levels to help achieve business goals.
• Run shifts by assigning Team Members in positions.
• Take Guest(s) Orders Inside and Outside Restaurant year-round.
• Make Beverages/Desserts.
• Bag, prepare, and deliver completed orders to guests.
• Act as a subject matter expert for hospitality, customer service, and kitchen support
• Smile.
• Maintain a clean restaurant.
• Create and maintain eye contact.
• Speak Enthusiastically.
• Make Emotional Connections with Guests and Team Members.
• Honor and encourage others to follow the vision and values of the Restaurant.
• Multi-task often and move quickly, yet thoroughly.
• Be team-oriented, adaptable, dependable, and have a strong work ethic.
• Communicate effectively with guests. leaders, and Team Members.
• Adhere to and help enforce Chick-fil-A Bellevue's rules and policies at all times.
• Other duties as assigned.

Qualifications and Requirements:

• Committed to personal growth - you will be challenged here!
• Consistent and reliable.
• Cheerful and positive attitude.
• Willingness to help others in various roles.
• Customer-service and experience oriented.
• Team-oriented, adaptable, and dependable.
• Loves serving and helping others.
• Be able to work in a high-paced environment.
• Strong interpersonal and effective communication skills.
• Have a sense of urgency to serve others with excellence.
• Works well independently and in a team environment.
• Be willing and able to work a flexible schedule.
• Able to lead and build-up others.
• Able to multi-task and lead in a fast-paced environment.
• Able to compute basic math and manage cash.
• Meet physical demands of the position, including standing for up to 12 hours and lifting or carrying up to 50 pounds.
• Must be able to work on Fridays and Saturdays.
• Must also be available to close at least 3 nights each week, and 1 of those must be a Friday or Saturday night.

Our Benefits Include:

• A fun work environment where you can positively influence others.
• Meal Discounts; when working & on days off!
• Learning first-hand from an experienced Operator.
• Intentional growth and development opportunities.
• Scholarship opportunities.
• Competitive pay.
• 401k with matching.
• Paid-Time-Off.
• Overtime available.
• Advancement Opportunities: Director & Beyond!

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays. This allows our team to have a consistent day off to spend with family and friends.

There may be an all leadership meeting scheduled on a Sunday.

Development

We desire for everyone to grow personally and professionally.

You will work in a nurturing environment where you will learn valuable business and people skills to use within Chick-fil-A and for the rest of your life!

Location: Chick-fil-A Bellevue, 2153 Monroe Road, Bellevue, WI 54311

Working at a Chick-fil-A® restaurant is more than a job - it is an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.