Leadership-Driven Assistant Center Manager

ADP; Fort Lauderdale (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission opportunities

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank

Employee discounts (free waxing + 40%"

Short-term and long-term disability

Employee Assistance Program (EAP)

Wellness Program participation

Descripción de la vacante

European Wax Center is seeking an Assistant Center Manager in Fort Lauderdale, FL to support daily operations and lead a team in the Center Manager’s absence. You’ll focus on achieving KPIs, driving Wax Pass and retail sales, and delivering exceptional guest experiences.

You’ll coach Associates, handle onboarding and training, ensure cleanliness, and help grow the center through community outreach and grassroot marketing. This is a full-time, in-center leadership role with growth opportunities.

Formación

• 1–2 years of experience (retail and/or beauty preferred, but not required).
• Prior leadership experience with strong Associate coaching and development skills.
• Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results.
• Interest in developing the leadership skills needed for future Center Manager opportunities.
• Flexible availability is required to support business needs.
• Prior keyholder experience is a plus.
• Positive, friendly, and upbeat personality.
• Ability to thrive in a fun, fast-paced environment.
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach.
• Team player with strong communication skills.
• Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand.

Responsabilidades

• Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away
• Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results
• Meet and exceed Wax Pass and retail sales goals
• Coach Associates on effective selling behaviors and provide ongoing performance feedback and development
• Deliver an exceptional guest experience from check-in to check-out
• Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed
• Partner with the Center Manager to resolve guest concerns in a timely manner
• Assist in daily operations, scheduling, and team support
• Assist with onboarding and training
• Ensure a high standard of cleanliness
• Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability
• Build lasting relationships with guests and team members
• Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same
• Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent
• Participate in local events to increase awareness and drive additional guest traffic
• Support center growth through sales and service excellence
• Take ownership and accountability for creating a positive work environment
• Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development
• Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results

Conocimientos

Leadership

KPIs

Coaching

Flexible availability

Keyholder experience

Team player

Customer service

Descripción del empleo

European Wax Center is seeking an Assistant Center Manager in Fort Lauderdale, FL to support daily operations and lead a team in the Center Manager’s absence. You’ll focus on achieving KPIs, driving Wax Pass and retail sales, and delivering exceptional guest experiences.

You’ll coach Associates, handle onboarding and training, ensure cleanliness, and help grow the center through community outreach and grassroot marketing. This is a full-time, in-center leadership role with growth opportunities.