Leader, Home Delivery

RH; Seattle (WA); On-site; USD 140,000 - 170,000; Full time

Job summary

RH is seeking a Senior Leader to drive vision and operational excellence across warehouse and home delivery functions in the United States. You will lead a team, coach and mentor staff, and partner with third-party carriers to deliver world-class service and optimize profitability.

You will own P&L, oversee daily workflows, and ensure consistent performance against KPIs while upholding RH’s luxury customer experience and brand standards.

Qualifications

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
• Adept at hiring, training, coaching and executing all facets of employee performance
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
• Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem‑solving, and decision‑making skills
• Relentless passion for providing world‑class service within the organization and to our customers
• Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
• Ability to visit clients in assigned geographic territory
• Must pass background, MVR and drug screen

Responsibilities

• Lead RH's vision and deliver operational excellence across all warehouse and home delivery functions
• Coach, train, mentor and develop direct reports to perform at an optimal level
• Strategically plan, direct and oversee daily workflow and deliverables across all functions
• Own all facets of P&L management and accountability, including analysis and reporting
• Align the RH home delivery experience to the luxury and world‑class service experienced by clients in our Galleries
• Accountable for the performance of home delivery and logistics vendors measured against KPIs in cost, service and quality
• Drive continual improvement through root‑cause analysis on audit non-conformities; implement corrective actions
• Address and resolve escalated customer service issues in a timely and thorough manner

Skills

Leadership experience

Hiring & coaching

P&L knowledge

Communication skills

Problem-solving

MS Word/Excel

Client visits

Job description

As Senior Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Assess, coach, train, mentor and develop direct reports to perform at an optimal level
• Strategically plan, direct and oversee daily workflow and deliverables across all functions
• Own all facets of P&L management and accountability, including analysis and reporting
• Align the RH home delivery experience to the luxury and world‑class service experienced by clients in our Galleries
• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
• Address and resolve escalated customer service issues in a timely and thorough manner

OUR REQUIREMENTS

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
• Adept at hiring, training, coaching and executing all facets of employee performance
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
• Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem‑solving, and decision‑making skills
• Relentless passion for providing world‑class service within the organization and to our customers
• Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
• Ability to visit clients in assigned geographic territory
• Must pass background, MVR and drug screen

OUR PHYSICAL REQUIREMENTS

• Ability to lift at least 50lbs