Senior Leader, Home Delivery

RH; Idaho Falls (ID); On-site; USD 80,000 - 120,000; Full time

Job summary

RH is seeking a Senior Leader for Home Delivery in Idaho Falls. In this leadership role, you will be responsible for ensuring operational excellence across all warehouse and home delivery functions, inspiring your team to elevate the customer experience. A minimum of 5 years of relevant leadership experience is required, along with strong analytical skills and a commitment to world-class service.

You will manage P&L, improve logistical performance, and work with diverse teams to meet high standards.

Qualifications

• 5+ years leadership experience in furniture home delivery or warehouse operations.
• Strong written and oral communication skills.
• Ability to lead third-party carrier providers.
• Computer literacy, especially in MS Word and Excel.

Responsibilities

• Lead RH's vision and deliver operational excellence across functions.
• Coach, train, and develop direct reports.
• Oversee daily workflow and deliverables.
• Manage P&L accountability, including analysis and reporting.
• Enhance the home delivery experience aligning with luxury standards.

Skills

Leadership experience

Training and coaching

Analytical skills

Customer service

Communication

Problem-solving

Tools

MS Word

Excel

Job description

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Assess, coach, train, mentor and develop direct reports to perform at an optimal level
• Strategically plan, direct and oversee daily workflow and deliverables across all functions
• Own all facets of P&L management and accountability, including analysis and reporting
• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
• Drive continual improvement initiatives through root‑cause analysis on audit non‑conformities; implement corrective actions in order to ensure site compliance to standards
• Address and resolve escalated customer service issues in a timely and thorough manner

OUR REQUIREMENTS

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
• Adept at hiring, training, coaching and executing all facets of employee performance
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
• Strong written and oral skills and ability to interact with people from multi‑functional and diverse backgrounds, excellent analytical, problem‑solving, and decision‑making skills
• Relentless passion for providing world‑class service within the organization and to our customers
• Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
• Ability to visit clients in assigned geographic territory
• Must pass background, MVR and drug screen

PHYSICAL REQUIREMENTS

• Ability to lift at least 50lbs