Head of Luxury Home Delivery Operations

RH; Boston (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

RH seeks a Senior Leader to drive vision and deliver operational excellence across warehouse and home delivery. You will inspire, coach and strategically oversee a team that elevates our customer experience.

You will own profitability, oversee third-party vendors, and ensure RH’s luxury service standards are met. The role requires strong analytics, decisive leadership, and a commitment to continual improvement.

Qualifications

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field.
• Ability to lead third party carrier providers.
• Strong written and oral communication skills.
• Proven analytical, problem-solving and decision-making abilities.

Responsibilities

• Lead RH's vision and deliver operational excellence across warehouse and home delivery functions.
• Strategically plan, direct and oversee daily workflow and deliverables across all functions.
• Own all facets of P&L management and accountability, including analysis and reporting.
• Align the RH home delivery experience to the luxury and world-class service RH provides to clients in Galleries.
• Oversee performance of home delivery and logistics vendors against KPIs in cost, service, and quality.
• Drive continual improvement through root-cause analysis and corrective actions to ensure site standards.
• Address and resolve escalated customer service issues promptly.

Skills

Leadership

Hiring & Training

P&L Knowledge

Communication

Analytical Thinking

Tools

MS Word

Excel

Job description

RH seeks a Senior Leader to drive vision and deliver operational excellence across warehouse and home delivery. You will inspire, coach and strategically oversee a team that elevates our customer experience.

You will own profitability, oversee third-party vendors, and ensure RH’s luxury service standards are met. The role requires strong analytics, decisive leadership, and a commitment to continual improvement.