Leader, AI-Powered Experience Orchestration

Genesys

Chicago (IL)

Remote

USD 134,000 - 236,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from/

Development and career growth

Open Time Off plus 10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking an AI and Experience Orchestration Director to lead advanced AI discussions with executives and drive opportunities across internal and client teams. You will shape strategy, influence deal paths, and support sales motions for his AI portfolio.

Ideal candidates will have 10–12 years in software/AI roles, strong communication, and demonstrated success in customer-centric AI solutions. Remote-friendly with global teams and fast-moving programs.

Qualifications

Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills.
Experience in sales overlay, specialist, or subject matter expert functions 10 to 12 years of experience in software, cloud, or AI related roles.
Proven capability in AI powered customer experience and conversational AI solutions.
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
Experience coordinating and executing AI proofs of concept.
Ability to create effective territory and account strategies that support growth objectives.
Strong critical thinking, problem solving, and communication skills.
Effective presentation skills with the ability to serve as a compelling subject matter expert.
Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams.

Responsibilities

Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
Ad-hoc duties as required by management.