Lead Workplace Services Engineer - Windows & Mac EUC

Optomi; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Optomi, in partnership with an industry-leading client, seeks a Workplace Services Engineer to support enterprise End User Computing (EUC) and workplace technology operations. This hands-on role focuses on Windows and Mac environments, endpoint management with SCCM/Intune/Jamf, and vulnerability remediation, while providing technical direction to an offshore support team.

The ideal candidate will communicate effectively across IT and business teams, coordinate with vendors, and drive incident

Qualifications

• 5+ years of experience in End User Computing, Workplace Technology, Desktop Engineering, or a related infrastructure role.
• Strong hands-on experience supporting Windows and Mac/Apple environments.
• Experience with Jamf and SCCM in an enterprise environment.
• Working knowledge of Active Directory and Microsoft 365.
• Strong troubleshooting skills across endpoints, applications, networking, Wi-Fi, and connectivity.
• Experience supporting hybrid infrastructure and enterprise IT environments.
• Experience working within formal change management processes, including creation and execution of Change Requests.
• Ability to troubleshoot complex issues independently and serve as an escalation point for offshore or local support teams.
• Strong communication and interpersonal skills with the ability to work effectively with technical teams, vendors, and senior business stakeholders.

Responsibilities

• Provide hands-on engineering and advanced technical support across Windows and Mac/Apple endpoint environments, resolving hardware, operating system, application, Wi-Fi, and connectivity issues.
• Manage and support enterprise endpoint environments using SCCM, Intune, and Jamf, including software deployment, device configuration, patching, policy management, and endpoint lifecycle activities.
• Support equipment refreshes, device migrations, operating system upgrades, reboots, and other endpoint modernization initiatives across a geographically distributed user base.
• Identify, prioritize, and remediate endpoint and infrastructure vulnerabilities, coordinating patching and remediation activities with internal teams and vendors.
• Troubleshoot networking, Wi-Fi, VPN, authentication, and connectivity issues across hybrid workplace environments.
• Support Active Directory and Microsoft 365 environments, including user access, device connectivity, endpoint configuration, and common workplace technology issues.
• Develop and maintain scripts, packages, and automated processes to improve endpoint deployment, configuration, maintenance, and operational efficiency.
• Work with Windows and Apple devices in a predominantly Windows-based enterprise, ensuring Mac systems are properly integrated with corporate infrastructure, security standards, and management platforms.
• Provide technical leadership and day-to-day coordination for an India-based offshore support team, including work assignment, packaging activities, troubleshooting guidance, knowledge transfer, and escalation support.
• Partner with internal IT teams, business stakeholders, and third-party vendors to resolve complex issues, coordinate changes, and ensure projects and operational initiatives are completed successfully.
• Create, review, and execute Change Requests (CRs) in accordance with established change management processes.
• Maintain accurate technical documentation, troubleshooting procedures, knowledge articles, and operational standards.
• Participate in incident response and problem management activities, including root-cause analysis and resolution of recurring workplace technology issues.
• Communicate directly with IT leadership, VPs, and business stakeholders, providing updates on incidents, projects, risks, and operational priorities.
• Take ownership of tasks outside the traditional scope of EUC when needed to resolve urgent issues, support projects, or maintain continuity of IT services.

Skills

End User Computing

Windows & Mac support

Strong communication

Troubleshooting

Tools

Jamf

SCCM

Intune

Active Directory

Microsoft 365

Job description

Optomi, in partnership with an industry-leading client, seeks a Workplace Services Engineer to support enterprise End User Computing (EUC) and workplace technology operations. This hands-on role focuses on Windows and Mac environments, endpoint management with SCCM/Intune/Jamf, and vulnerability remediation, while providing technical direction to an offshore support team.

The ideal candidate will communicate effectively across IT and business teams, coordinate with vendors, and drive incident