Airport Wheelchair Concierge

GRUPO EULEN USA; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Grupo EULEN USA seeks a Wheelchair Agent to assist passengers with wheelchair mobility within the terminal and to aircraft, ensuring a smooth passenger experience in our airport operations.

The role emphasizes exceptional customer service, professionalism under pressure, and adherence to security protocols; training is provided and flexibility for weekends, holidays, and night shifts is required.

Qualifications

• Must be 18 years of age or older.
• Must be able to understand, speak, and read in English.
• Schedule flexibility for weekends, holidays, and night shifts.
• Training is provided along with exceptional customer service guidelines.

Responsibilities

• Transports passengers requiring wheelchair assistance within the terminal and aircraft to the designated destination
• Exhibiting exceptional positive customer service and communication with all passengers
• Ensure customer service professionalism while under pressure and stressful environment
• Ensure the safety of property and people along with the security protocol are follow
• Comply with all client and/or site security requirements and processes
• Assist passengers with baggage retrieval and transport, if necessary

Skills

Customer service

English proficiency

Professionalism

Physical stamina

Job description

Grupo EULEN USA seeks a Wheelchair Agent to assist passengers with wheelchair mobility within the terminal and to aircraft, ensuring a smooth passenger experience in our airport operations.

The role emphasizes exceptional customer service, professionalism under pressure, and adherence to security protocols; training is provided and flexibility for weekends, holidays, and night shifts is required.