Lead, Welcome & Information

KDMC Ashland Hospital Corporation; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

KDMC Ashland Hospital Corporation is seeking a leader to oversee the Welcome & Information Centers, guiding staff in greeting patients and visitors and ensuring a consistently welcoming environment across assigned areas. The role coordinates communication between guests and staff to enhance the visitor experience.

The position emphasizes workflow coordination, frontline service improvement, and staff mentorship, with responsibilities including scheduling, payroll processing, meetings, and

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business administration, or related field preferred.
• 7+ years of experience in business administration or related area.
• Equivalent education plus experience may be considered.
• Paid experience only; volunteer/internship not counted.

Responsibilities

• Schedules coverage for the welcome and information center.
• Ensures adequate departmental coverage to meet customer and team member needs.
• Reviews and tracks customer satisfaction results and trends.
• Processes payroll for bi-weekly direct deposit vouchers.
• Coordinates monthly team meetings with management.
• Composes and types routine correspondence to team members and coordinating departments.
• Utilizes and manages departmental programs and systems.
• Provides mentorship and guidance to team members, including coaching, coordinating work schedules, and supporting professional development.
• Performs other duties as assigned.

Skills

Team leadership

Customer service

Staff coaching

Communication

Education

High school diploma or equivalent

Bachelor’s degree in business administration (preferred)

Tools

Payroll systems

Scheduling software

Job description

Job Summary

Responsible for overseeing and supporting Welcome & Information Centers management by leading rounds on assigned areas and greeting patients and visitors. Guides team members in promptly addressing and resolving customer concerns. Facilitates effective communication between guests and staff to enhance the visitor experience. Ensures a welcoming and responsive environment is consistently maintained throughout all responsible areas. Coordinates workflow and supports continuous improvement of front-line services.

Essential Functions

• Schedules coverage for the welcome and information center.
• Ensures adequate departmental coverage to meet customer and team member needs.
• Reviews and tracks customer satisfaction results and trends.
• Processes payroll for bi-weekly direct deposit vouchers.
• Coordinates monthly team meetings with management.
• Composes and types routine correspondence to team members and coordinating departments.
• Utilizes and manages departmental programs and systems.
• Provides mentorship and guidance to team members, including coaching, coordinating work schedules, and supporting professional development.
• Performs other duties as assigned.

Education Requirement

• High school diploma or equivalent experience
• Bachelor’s degree in business administration, or a related field is preferred

Experience Requirement

• 7+ years of experience in business administration or a relevant area
• An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)
• G. Repetitive motion: 4. Regular (> 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 2. Occasional (< 10% of the time)
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects weighing up to 50 pounds. Also involves occasional risk of back injury from moving, lifting, or positioning materials; occasional risk of injuries from use of equipment on the job; and occasional exposure to cuts or punctures and combative or violent people. Occasional job-related travel may also be required.

Additional Job Descriptions

N/A

Department & Location

Department: Welcome & Information Centers

Shift: Flex (United States of America)

Time Type: Full time

Address: 2201 Lexington Avenue City, State: Ashland, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.