Reception Associate

UK King's Daughters; Ashland (KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

UK King’s Daughters is seeking an attentive Welcome & Information Center associate to greet visitors, monitor entrance access, and provide clerical support within a healthcare setting.

You will help keep guests informed, route inquiries, and assist with daily operations, contributing to a safe and organized environment for patients and families.

Qualifications

• Welcomes and assists visitors with confidentiality and courtesy.
• Provides information and routes inquiries to appropriate departments.
• Maintains visitor logs and uses designated software for records.

Responsibilities

• Greet customers, families, and visitors on arrival and provide information.
• Monitor entrance to designated areas and ensure safety guidelines are followed.
• Answer and route phone calls, convey messages, and maintain main phone system.
• Transport/escort visitors as needed and support clerical operations.
• Maintain data, records, and personnel files in approved software.
• Prepare newsletters, attendance sheets, and registration materials.

Skills

Customer service

Communication

Front desk

Data entry

Education

High school diploma

Tools

Phone system

Office software

CRM systems

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description

Responsible for greeting and assisting all visitors, children, and families upon arrival. Monitors and approves entrance to designated areas to ensure safety and security. Provides clerical support to center leadership and assists with departmental operations as needed. Facilitates communication by keeping guests, patients, and families informed and addressing concerns. Supports additional departments and classrooms to ensure smooth daily operations.

Essential Functions

• Greets and provides information to customers, families, and visitors while maintaining confidentiality.
• Monitors and screens visitors and team members upon entry according to guidelines and maintains visitors log or software.
• Answers and routes phone calls, operates the main phone system, and conveys messages.
• Pages all codes and ERTs. Receives disaster information and issues all clear. Monitors security, plant ops, nursing, and valet radios as needed.
• Transports/escorts visitors, patients, etc.
• Maintains and updates data, records, and personnel files using designated software and systems.
• Sorts, distributes, and prepares mail, maintaining logs and following procedures for suspicious items.
• Prepares and distributes newsletters, attendance sheets, and registration materials as needed.
• Coordinates and monitors classroom and facility access, schedules, and staffing to maintain required ratios.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

0-2 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs: 3. Intermittent (10% - 50% of the time) C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time) E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never G. Repetitive motion: 3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet: 1. Never I. Working in confined spaces: 1. Never J. Risk of injuries from use of equipment on the job: 1. Never K. Job-related travel: 1. Never L. Loud noises: 1. Never M. Temperature extremes: 1. Never N. Hazardous chemicals and fumes including waste: 1. Never O. Radiation: 1. Never P. Burns: 1. Never Q. Cuts/Punctures: 1. Never R. Bloodborne/airborne pathogens: 1. Never S. Recombinant DNA or viral vectors: 1. Never T. Combative/violent people: 1. Never U. Animal handling (including carcasses): 1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional standing or walking with objects up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Additional Job Descriptions

N/A

Department

Welcome & Information Centers

Shift

Flex (United States of America)

Address

2201 Lexington Avenue City, State: Ashland, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.