Lead Water Treatment Technician & Field Expert

Axis Water Technologies

Lubbock (TX)

On-site

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

Axis Water Technologies is seeking a Lead Service Technician to oversee installation, maintenance, troubleshooting, and repair of water treatment systems, providing technical leadership to field personnel. The role ensures all customer equipment operates efficiently and reliably while upholding service quality, water purity, and customer satisfaction.

The Lead Technician serves as the primary field expert, offering advanced technical knowledge and operational guidance to customers and

Qualifications

High school diploma or GED.
Strong troubleshooting and diagnostic skills.
Ability to read and interpret technical drawings, schematics, and equipment manuals.
Valid driver's license with a clean driving record.
Strong customer service and communication skills.
Ability to work independently and lead field operations.

Responsibilities

Lead, train, and mentor Service Technicians and support staff in the field.
Perform installation, startup, maintenance, and repair of commercial, industrial, and residential water treatment systems.
Diagnose and resolve complex mechanical, electrical, plumbing, and water treatment equipment issues.
Conduct preventive maintenance inspections and recommend corrective actions.
Ensure compliance with company safety policies, customer requirements, and industry regulations.
Coordinate service schedules and prioritize emergency service calls.
Maintain accurate service records, maintenance reports, and customer documentation.
Communicate technical findings and recommendations to customers in a professional manner.
Support remote monitoring initiatives and analyze system performance data.
Assist in developing service procedures, best practices, and technician training programs.
Manage inventory of service parts, tools, and equipment.
Work closely with sales and operations teams to identify service opportunities and support customer retention efforts.
Participate in on-call rotations and respond to urgent customer service needs when required.