Lead Water Technician

1-800 Water Damage

Hayward (CA)

On-site

USD 41,000 - 48,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Paid time off

Competitive salary

Dental insurance

Opportunities for advancement

Job summary

1-800 Water Damage is seeking a Lead Technician with Xactimate experience to manage water damage restoration projects. You will lead a team, assess damage, perform restoration work, and prepare detailed cost estimates for insurance claims.

You will oversee project planning, execution, and quality control while ensuring safe practices and clear client communications. This role requires on-the-road work and on-call availability.

Qualifications

Proven experience in water damage restoration and mitigation.
IICRC WRT certification is required (other IICRC certifications are favorable).
Proficiency in MICA or other job documentation software for moisture mapping, drying logs, and reporting.
Proficiency in Xactimate for estimating.
Leadership and team management skills.
Excellent communication and customer service skills.
Ability to work in physically demanding and adverse conditions.
Valid driver’s license with clean driving record.

Responsibilities

Project management: oversee restoration projects from start to finish including assessment, planning, execution, and quality control.
Xactimate: prepare accurate, detailed cost estimates compliant with industry standards and insurance requirements.
Lead restoration technicians, assign tasks, monitor progress, ensure quality.
Damage assessment: identify affected areas and plan restoration techniques and equipment needs.
Mitigation and remediation: supervise water extraction, drying, mold remediation, and related tasks.
Equipment management: oversee operation and maintenance of restoration gear.
Documentation: maintain detailed records and Xactimate estimates using industry software.
Client communication: provide regular updates to clients and insurers.
Safety compliance: enforce safety protocols for team and clients.
Quality control: conduct inspections to meet standards and client expectations.
Emergency response: be available on-call during evenings, weekends, and holidays.

Skills

Leadership

Xactimate

Project management

Communication

Problem solving

Team leadership

Attention to detail

Equipment knowledge

Safety awareness

Education

IICRC WRT certification

Hazardous Waste Operations & Emergency Response Training

Tools

MICA or similar documentation software

Xactimate software

Job description

Benefits:

Health insurance
Paid time off
Competitive salary
Dental insurance

Company:

1-800 Water Damage

Location:

Hayward / Emeryville / East Bay, CA

Job Type:

Full-Time

Base Pay:

$30–$35 / hour

Job Summary:

As a Lead Technician for Water Damage Restoration with Xactimate experience, you will play a critical role in managing and executing water damage restoration projects, using your expertise in Xactimate software to estimate project costs accurately. Your responsibilities will include leading a team, assessing damage, performing restoration work, and preparing detailed estimates for insurance claims.

Key Responsibilities:

Project Management: Oversee and manage water damage restoration projects from inception to completion. This includes assessment, planning, execution, and quality control.

Xactimate Expertise: Utilize Xactimate software to prepare accurate and detailed cost estimates for water damage restoration projects. Ensure that estimates are in compliance with industry standards and insurance requirements.

Team Leadership: Provide leadership and guidance to a team of restoration technicians. Assign tasks, monitor progress, and ensure efficient and high-quality work.

Damage Assessment: Conduct thorough assessments of water damage, identifying affected areas and planning restoration techniques and equipment requirements.

Mitigation and Remediation: Lead the team in water extraction, drying, dehumidification, mold remediation, and other restoration tasks. Implement preventative measures to minimize future damage.

Equipment Management: Oversee the operation and maintenance of water restoration equipment, ensuring it is in optimal working condition.

Documentation: Maintain meticulous records of the restoration process, including photographs, moisture readings, project reports, and detailed Xactimate estimates.

Document all work performed using industry software such as MICA (or similar platforms).

Client Communication: Interact with clients and insurance companies, providing regular updates on project progress, timelines, and any additional services required.

Safety Compliance: Enforce safety protocols and guidelines to safeguard the team and clients. Ensure the safe use of chemicals and equipment.

Quality Control: Conduct inspections to verify that restoration work meets industry standards and client expectations.

Emergency Response: Be available for on-call duties during emergencies, including evenings, weekends, and holidays.

Qualifications:

Proven experience in water damage restoration and mitigation.
Certification in water damage restoration (IICRC WRT certification required, other IICRC certification is highly favorable).
Proficiency in using MICA (Mobile Integrated Claims Application) or other job documentation software for moisture mapping, drying logs, and reporting.
Proficiency in Xactimate software for estimating.
Leadership and team management skills.
Strong problem-solving abilities and attention to detail.
Knowledge of water damage restoration equipment and techniques.
Excellent communication and customer service skills.
Ability to work in physically demanding and sometimes adverse conditions.
A valid driver's license and a clean driving record.

Physical Requirements:

This position involves physical work, including lifting heavy equipment, working in confined spaces, and extended periods of standing and bending.

Work Environment:

Water damage restoration can be a demanding job, requiring work in various environments, including residential and possible commercial properties. It may involve exposure to mold, contaminants, and hazardous materials, so adherence to safety procedures is essential.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the role. Job duties may be subject to change as needed.

1-800 Water Damage is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position.

Job Type:

Full-time

Benefits: