Lead Water Mitigation Technician

HighGround; Mansfield (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company-paid Health Insurance

401(k) with company matching

Vision and Dental insurance

Job summary

HighGround is looking for a Lead Water Mitigation Technician in Mansfield, Ohio, to lead emergency water damage projects. The candidate will supervise technicians, ensure safety and quality standards, and provide exceptional customer service.

This full-time position requires 2-3 years of relevant experience and IICRC certification is preferred. The role offers competitive pay, health insurance, and opportunities for professional growth.

Qualifications

• 2 - 3 years of experience in construction, plumbing, water mitigation, and/or carpentry.
• Proven experience in a lead, crew chief, or supervisory role within the restoration industry.
• IICRC WRT certification (or water/mold-related certification) preferred.

Responsibilities

• Lead and manage a team of technicians on mitigation projects.
• Oversee job sites from setup through completion.
• Provide professional, high-quality customer service.

Skills

Emergency water damage response

Team leadership

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Moisture meters

Job description

Allphase Restoration is a fast-growing restoration company serving homeowners and property stakeholders with urgent, high-quality mitigation and recovery services. Our team is built on professionalism, safety, clear communication, and doing the right thing for customers in stressful situations. We take pride in strong documentation, consistent processes, and delivering excellent results - every job, every time.

Position Summary

Allphase Restoration is seeking a hands-on, customer-focused Lead Water Mitigation Technician to lead emergency water damage projects from job setup through completion. In this role, you will supervise technicians in the field, ensure work is completed safely and according to SOPs, and maintain high standards for documentation, quality control, and customer satisfaction.

What You’ll Do

Field Leadership & Job Execution

• Lead and manage a team of technicians on mitigation projects
• Oversee job sites from setup through completion
• Set up and monitor drying equipment (fans, dehumidifiers)
• Perform and direct demolition of water- and fire-damaged materials
• Pack out and handle customer belongings when needed

Documentation, Compliance & Quality Control

• Track drying progress using moisture meters
• Complete job notes, photos, and documentation in DASH daily
• Ensure accurate files to support billing and reduce return trips

Customer Communication

• Provide professional, high-quality customer service
• Communicate additional scope needs to the sales team
• Represent the company professionally in customers' homes

Safety & Standards

• Drive company vehicles safely to and from job sites
• Enforce SOPs, safety protocols, and proper PPE use
• Maintain clean, organized job sites, vehicles, and equipment

Qualifications

• High school diploma or equivalent required.
• 2 - 3 yearsof experience in construction, plumbing, water mitigation, and/or carpentry.
• Proven experience in a lead, crew chief, or supervisory role within the restoration industry.
• IICRC WRT certification (or water/mold-related certification) preferred.
• Valid driver’s license.
• Ability to work weekends, overtime, and holidays, and participate in on-call rotation.
• Strong attention to detail and a mindset of continuous improvement and team support.

Physical Requirements

• Ability to lift 50+ lbs regularly.
• Frequent bending, twisting, kneeling, and working in tight spaces (including crawl spaces).
• Ability to climb ladders and work at varying heights when needed.
• Comfortable working in environments requiring PPE (respirators, hard hats, protective gear).

What We Offer

• Competitive pay based on experience
• Opportunities for advancement and leadership growth
• Supportive team culture and consistent training
• Company-supported training and assistance in obtaining industry certifications (IICRC, etc.)
• Full-time position with stable, year-round work
• Company-paid Health Insurance for the Employee
• Vision and Dental insurance
• Company-paid Short- and Long-Term Disability
• Company-paid Life Insurance
• 401(k) with company matching
• Ancillary Benefits (Hospital, Critical Illness, Accident)