Lead Water Restoration Technician

RestoPros; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restoration company in Charlotte is seeking a technician responsible for water mitigation in both residential and commercial properties. The role involves not only physical demands but also requires excellent customer service skills and the ability to work independently. Interested candidates should have relevant experience and a focus on quality service.

Qualifications

• At least one year of experience in the mitigation industry.
• Working knowledge of drying equipment and machinery.
• IICRC WRT, AMRT, ASD Certification (preferred).

Responsibilities

• Perform water mitigation for residential and commercial properties.
• Lead execution and implementation of appropriate mitigation procedures.
• Scope the damages and provide documentation to management.

Skills

Customer service orientation

Dependability

Trustworthiness

Tools

Drying equipment

Job description

RestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros of Charlotte is locally owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service.

A technician is responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on-call / emergency response” requirement.

• Visit new assignments/jobs, and interface with the customer.
• Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
• Accurately scope the damages, perform mitigation services, and provide documentation to their managerfor approval.
• Develop moisture mapping and create drying-log and documenting the job.
• Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.

Qualifications:

• Be customer service oriented and focused on the needs of the customer and team members.
• Be ready, willing and able to work and be available for overtime when needed.
• Be able to work unsupervised.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
• Willingness to undergo a background check and driving record check.

Experience:

• At least one (1) year of experience in the mitigation industry
• Working knowledge of drying equipment and machinery
• IICRC WRT, AMRT, ASDCertification (preferred)