Lead Water Damage Technician

ServiceMaster Clean of Fraser Valley; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the cleaning and restoration industry is seeking a Lead Technician to ensure the effective delivery of services while supervising a team. This role involves performing various cleaning services, training technicians, and maintaining equipment. The ideal candidate will have a high school diploma, industry certifications, and several years of relevant experience.

Qualifications

• Two (2) to four (4) years of industry experience required.
• Certification in IICRC WRT, SRT, OCT, ASD is required.
• Basic proficiency in MS Word, Excel, and job management software.

Responsibilities

• Perform all services offered by the company including cleaning and restoration.
• Supervise and train technicians on company procedures and performance.
• Maintain inventory and perform basic maintenance on equipment and vehicles.

Skills

Communication

Mathematical skills

Computer skills

Education

High school (or GED) diploma

Job description

Lead Technician Position Description

Reports to: Production / Operations Manager

Position Summary / Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing and restoration services.

Principle Duties and Responsibilities

• Effectively perform all services the company offers (e.g. Carpet, tile and upholstery cleaning, deodorizing, emergency water extraction and drying of structure, fire damage and contents restoration)
• Communicate effectively with customers
• Perform basic equipment maintenance
• Perform basic vehicle maintenance
• Supervise technicians in performance of company services
• Provide training for technicians on company procedures, reporting and performing services
• Inspect completed work
• Complete technician’s daily logs
• Complete Work Orders
• Complete appropriate restoration documentation

Additional Duties and Responsibilities

• Maintain inventory of cleaning chemicals and supplies
• Perform basic building maintenance

Qualifications - Knowledge, Skills and Abilities

• Education and Experience

High school (or GED) diploma plus two (2) to four (4) years of industry experience.

• Mathematical skills

Adequate math skills. Ability to compute percentages and to verify the reasonableness of estimates, financial data and reports within the context of information provided.

• Computer skills

Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel and applicable job management software.

• Certificates, Licenses and Registrations

Certification in IICRC WRT, SRT, OCT, ASD required. AMRT, CDS, CPT, CCT desired