Lead Tech / Crew Chief/water technician/fire technician

ServiceMaster By HKH - North 3460; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in disaster restoration is looking for a Lead Technician / Crew Chief. This remote position involves overseeing restoration jobs, supervising technicians, and ensuring safety standards are met while providing quality service. Candidates should have a high school diploma, strong communication skills, and a valid driver's license.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with satisfactory driving record needed.
• Experience in disaster restoration or construction preferred.

Responsibilities

• Monitors tasks for restoration jobs ensuring completion.
• Supervises assigned technicians ensuring safety standards.
• Communicates job activities to customers and company staff.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Mobile software

Xactimate

Job description

Lead Tech / Crew Chief / Water Technician / Fire Technician

Position Overview

Monitors and inspects tasks for restoration jobs to ensure the completion of drying, demolition, and various restoration activities. Prepares and reviews documentation, including notes, photos, and reports, according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job, ensuring safety and operational standards are followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck, and arrives at the work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, and manages technician(s)
• Performs daily monitoring and activities on all active jobs for residential and/or commercial customers with a sense of urgency
• Explains processes and next steps to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimates, and records drying activities using mobile software
• Inspects jobs after completion, obtains customer signatures, and requests payments as necessary
• Resolves issues with customers and communicates job activities to key company staff
• Prepares or reviews documentation, including notes, photos, and signed documents, to ensure proper reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensures safety standards are followed during all active jobs
• Possesses a valid driver’s license and satisfactory driving record
• Possesses strong verbal and written communication skills
• Demonstrates strong problem-solving and customer service skills
• Prioritizes activities and meets deadlines
• Experience entering data via tablet or mobile phone
• Reports to work on time in a complete uniform
• Reads and follows product label instructions

Job Requirements

• High school diploma or equivalent
• Valid driver’s license and satisfactory driving record
• Good verbal and written communication skills
• Role models excellent customer service with homeowners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry
• Proficient with mobile software for data entry
• Experience with Xactimate is preferred but not required
• Ability to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Certifications such as ASD, FSRT, OCT, or WRT are preferred but not required

Physical Demands and Working Conditions

Must be able to:

• Lift up to 70 pounds often
• Stand and walk for extended periods; perform lifting, squatting, crawling, and crouching
• Express and exchange ideas and detailed information
• Use respirators that seal to the face when required
• Work in various indoor and outdoor environments with or without climate control

Additional Information

This is a fully remote position based in the US. Compensation is $20.00 per hour. The role involves working on restoration projects, supervising technicians, and ensuring safety and quality standards.

This job posting is active and accepting applications.