Lead Warranty Architect, EV & Energy Solutions

General Motors; Warren (MI); Hybrid; USD 90,000 - 150,000; Full time

Job summary

GM Energy is seeking a Lead – Warranty to own the end-to-end warranty process for energy products and services. You will connect customer cases, field-service data, product info, supplier performance, cost, and quality signals to improve customer outcomes and reduce total cost of ownership.

You will drive resolution with internal teams and suppliers, establish decision rules, and build traceability dashboards while traveling up to 10% and working in a hybrid onsite schedule.

Qualifications

• Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or related field.
• Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline.
• Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes.
• Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency.
• Ability to lead cross-functional work, influence without direct authority, and hold partners accountable.
• Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%)

Responsibilities

• Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions.
• Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases.
• Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners.
• Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions.
• Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution.
• Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities.
• Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work.

Skills

Warranty experience

Data analysis

Cross-functional leadership

Excel macros

Education

Bachelor's degree or equivalent

Tools

Salesforce

OneCRM

ERP systems

Jira

Power BI

AI analytics tools

Job description

GM Energy is seeking a Lead – Warranty to own the end-to-end warranty process for energy products and services. You will connect customer cases, field-service data, product info, supplier performance, cost, and quality signals to improve customer outcomes and reduce total cost of ownership.

You will drive resolution with internal teams and suppliers, establish decision rules, and build traceability dashboards while traveling up to 10% and working in a hybrid onsite schedule.