Lead Warehouse Cleaner

ABM; Carlstadt (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in facility services is seeking an HVAC Technician to troubleshoot, repair, and maintain HVAC systems. The role involves training others, ensuring customer satisfaction, and managing workload efficiently. Comprehensive benefits are offered, including health and retirement plans.

Benefits

Health: Medical, Dental, Vision

401(k) Retirement Plan

Paid holidays and vacation

Qualifications

• Must be 18 years or older.
• Meet all requirements for working in specific ATS environments.
• Two years of commercial HVAC experience preferred.

Responsibilities

• Troubleshoot, repair, maintain, and install HVAC equipment.
• Train service technicians and trainees.
• Communicate effectively with customers.

Skills

Customer Service Experience

Technical Troubleshooting

Job description

Position Summary: Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Coordinate specific agreements or projects to ensure contractual commitments are met in a timely, cost-effective manner.

Responsibilities

1. Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems.
2. Demonstrate capability and interest in training others, including training service technicians and trainees.
3. Teach technicians how to solve problems independently, keep technical knowledge up-to-date, and decide when to repair or replace equipment.
4. Search manuals and online sources; participate in technical organizations to enhance knowledge.
5. Handle a heavy workload of calls, systematically question customers, and follow troubleshooting guides to find faults efficiently.
6. Ensure job completeness by checking systems thoroughly, including safety controls, before leaving the site.
7. Seek help for unsolvable problems and use proper tools and instruments for troubleshooting.
8. Communicate effectively with customers, providing reassurance, explaining causes and remedies, and instructing on proper system use.
9. Determine job priorities, adhere to schedules, and handle interruptions professionally.
10. Complete paperwork accurately, obtain customer signatures, and keep management informed of relevant issues.
11. Modify instructions for clarity, instruct customers to handle emergencies, and recognize teaching opportunities.
12. Provide qualified leads to sales, inform about competitive efforts, and support project pricing and special projects as assigned.
13. Supervise smaller work groups when the supervisor is present, and report performance issues accordingly.

Qualifications

• Must be 18 years or older.
• Meet all requirements for working in specific ATS environments, including a ten-year work history if available.

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience
• Two years of commercial HVAC experience

Team Member Benefits

We offer comprehensive benefits including health, retirement, fringe, and wellness benefits, tailored to your work status and location. Benefits include:

• Health: Medical, Dental, Vision, Flexible Spending, Health Savings Account
• Welfare: Assistance programs, life and disability insurance, supplemental benefits
• Retirement: 401(k), Employee Savings Plan
• Fringe: Employee Stock Purchase, pre-tax commuter benefits, discounts, wellness programs
• Additional: Paid holidays, vacation, sick leave, and more.