Lead Ward Clerk — Elevate Care & Workflow

The-Arcadia-Family-of-Companies; Honolulu (HI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

403(b) Retirement Plan with employer 8

Free employee meals

Paid time off

Sick leave

Education assistance

Online training through Relias

Job summary

The Arcadia Family of Companies is seeking a Lead Ward Clerk in Honolulu, HI, to supervise Ward Clerk duties, provide day-to-day direction, training, and ensure accurate records and timely resident services in the AFC community department.

You’ll coordinate workflow, assist with staffing, and serve as a primary resource for Ward Clerks while partnering with nursing, medical records, and support teams to maintain smooth operations. This is a full-time, on-site role.

Qualifications

• Required: High school diploma or GED.
• Preferred: related clerical, administrative, health care, medical records, or customer service experience and/or training; an equivalent combination of education and experience may be considered.

Responsibilities

• Performs all essential functions of the Ward Clerk position and provides direct clerical and operational coverage as needed.
• Provides administrative and clerical support for assigned nursing, assisted living, clinic, health care, or related departments, including special projects.
• Answers telephone, intercom, and other inquiries; responds within the scope of the position or directs the inquiry to the appropriate team member.
• Greets and assists residents, families, visitors, employees, and service partners and directs them to the appropriate location or resource.
• Coordinates and records resident appointments, laboratory work, diagnostic tests, transportation, and other services; communicates appointment information to appropriate parties.
• Prepares and maintains resident charts and related materials for appointments, admissions, active services, transfers, and discharges, as applicable.
• Files or attaches progress notes, laboratory reports, physician orders, and other designated records in accordance with AFC and facility requirements.
• Conducts routine audits of active, admission, and discharge records; follows up on missing, incomplete, or outstanding documentation.
• Sends documents requiring provider review or signature, monitors timely return, and routes completed documents to the appropriate team member.
• Obtains required authorizations for release of information and safeguards resident rights, privacy, and confidential information.
• Assists with physician orders and related documentation under the direction of licensed nursing staff and within the scope of the position.
• Maintains department calendars, reports, lists, forms, admission packets, office equipment, and designated office, medical, and unit supplies.
• Participates in Continuous Quality Improvement and/or Quality Assurance activities and follows emergency, disaster, infection prevention, safety, and security procedures.
• Demonstrates patience, understanding, kindness, compassion, and respect in all interactions, consistent with AFC's mission and core values.
• May be required to work weekends, evenings, holidays, or alternate schedules based on operational and resident needs.
• Performs other duties as assigned by the Arcadia Family of Companies.

Education

High school diploma or GED

Tools

Vision

Microsoft Office Suite

Job description

The Arcadia Family of Companies is seeking a Lead Ward Clerk in Honolulu, HI, to supervise Ward Clerk duties, provide day-to-day direction, training, and ensure accurate records and timely resident services in the AFC community department.

You’ll coordinate workflow, assist with staffing, and serve as a primary resource for Ward Clerks while partnering with nursing, medical records, and support teams to maintain smooth operations. This is a full-time, on-site role.