Receptionist - AFC Workforce Center

The-Arcadia-Family-of-Companies; Honolulu (HI); On-site; USD 2,342,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare: Medical, dental, andvision

403(b) Retirement Plan with employer 8

Paid time off and holidays

Professional development opportunities

Job summary

Arcadia Family of Companies is seeking a friendly and capable receptionist for its Workforce Center in Honolulu. You will be the first point of contact for residents, visitors, and staff, handling calls, inquiries, and visitor management with professionalism and care.

Join a flexible, assignment-based team that supports staffing across communities. A high school diploma or GED is required, with opportunities for training and growth within a compassionate nonprofit environment.

Qualifications

• High school diploma or GED is required or equivalent; related experience may substitute.
• Strong communication and customer service skills are essential.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) preferred.

Responsibilities

• Be the first point of contact for internal and external inquiries.
• Answer calls, forward to appropriate personnel, and provide information as needed.
• Greet visitors, monitor access, and maintain security protocols.
• Support daily reception duties, mail handling, and log activities.
• Manage cash handling, check deposits, and petty cash as needed.
• Maintain organization-wide communication and uphold ACS policies.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call In Clerical Honolulu, HI, US

9 days ago Requisition ID: 3333

Salary Range: $17.42 To $22.00 Hourly

Join Our Awesome Workforce Center Team!

This position is part of our Workforce Center - a dedicated team of employees who provide flexible staffing support across multiple communities. Workforce Center employees play a vital role in ensuring seamless coverage during vacations, extended leaves, and staffing shortages.

This is an assignment-based role, and full training will be provided. If you enjoy variety, flexibility, and being part of a collaborative team that makes an impact in enriching the lives of Hawaii's kupuna.

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Why Join Us

Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued!

Enjoy the Benefits

• Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
• Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
• Free Employee Meals: More time to relax and let our chefs take care of your meals.
• Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
• Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.
• Professional Development:
• Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
• Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!

What You’ll Do

Join our dynamic team as the cornerstone of communication within our facilities! You'll be the first point of contact for both internal and external inquiries, demonstrating exceptional communication skills and professionalism. From managing incoming calls to resolving resident and guest concerns in alignment with ACS policies and protocols, your role will be pivotal in ensuring smooth operations and exceptional service delivery.

Responsibilities

• Performs necessary duties for emergency situations such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Disaster Response Playbook.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access including monitoring of surveillance cameras and radio transmissions following established sign-in, registration protocolsto ensure a safe environment.
• Answers incoming telephone calls,determinespurpose of callers, and forwards calls toappropriate personnelor department.
• Responds to questions and provides callers with information.
• Cashes resident checks, sells postage, and balances reception and Gift Shop cash boxes.
• Receives, sorts and routes mail,publicationsand deliveries.
• Performs other clerical duties as needed, such as filing, photocopying, faxing, correspondence,reportsand collating.
• Maintains daily log of activities.
• Maintains and issues company keys; updates check-out log.
• Respects andobservesresidents’ and co-workers’ rights and privacy.

AFC Workforce Center

This position is part of the Workforce Center, a dedicated team of employees who provide flexible staffing support across multiple communities. Workforce Center employees help ensure seamless coverage during vacations, extended leaves, and staffing shortages. This role is assignment-based and training will be provided.

Work Schedule

• Flexible schedule (No Set Schedule - Work a minimum of two 8-hour shifts per month)

Pay Range: $17.42 - $22.00 Hourly

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public .

Education/Experience

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing their essential functions, employees are occasionally exposed to the following conditions:

• Air-conditioned office environment
• Indoors without air conditioning
• Outdoors—all types of weather

Arcadia Family of Companies is comprised of the following non-profit organizations: Arcadia 15 Craigside Arcadia Adult Day Care and Day Health Center Arcadia Home Health and Home Care Services Arcadia at Home Hale Ola Kino by Arcadia

Arcadia Family of Companies is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.