Ward Clerk Lead: Team Coordination & Care Ops

ADP, Inc.; Honolulu (HI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

403(b) retirement plan

Free employee meals

Paid time off

Sick leave

Education assistance program

Online training courses

Job summary

Arcadia Family of Companies provides lead Ward Clerk duties at the Arcadia Health Care Center in Honolulu, HI, coordinating day-to-day clerical work and resident services with clinical teams.

You will supervise Ward Clerks, manage records, appointments, and documentation, and ensure privacy and accuracy while delivering compassionate, resident-focused care in a nonprofit care environment.

Qualifications

• High school diploma or GED required.
• Preferred: related clerical, administrative, health care, medical records, or customer service experience and/or training.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Performs all essential duties of the Ward Clerk and provides direct clerical and operational coverage as needed.
• Provides administrative and clerical support for assigned nursing, assisted living, clinic, health care, or related departments, including special projects.
• Answers telephone, intercom, and other inquiries; responds within the scope of the position or directs the inquiry to the appropriate team member.
• Greets and assists residents, families, visitors, employees, and service partners and directs them to the appropriate location or resource.
• Coordinates and records resident appointments, laboratory work, diagnostic tests, transportation, and other services; communicates appointment information to appropriate parties.
• Prepares and maintains resident charts and related materials for appointments, admissions, active services, transfers, and discharges, as applicable.
• Files or attaches progress notes, laboratory reports, physician orders, and other designated records in accordance with AFC and facility requirements.
• Conducts routine audits of active, admission, and discharge records; follows up on missing, incomplete, or outstanding documentation.
• Sends documents requiring provider review or signature, monitors timely return, and routes completed documents to the appropriate team member.
• Obtains required authorizations for release of information and safeguards resident rights, privacy, and confidential information.
• Assists with physician orders and related documentation under the direction of licensed nursing staff and within the scope of the position.
• Maintains department calendars, reports, lists, forms, admission packets, office equipment, and designated office, medical, and unit supplies.
• Participates in Continuous Quality Improvement and/or Quality Assurance activities and follows emergency, disaster, infection prevention, safety, and security procedures.
• Demonstrates patience, understanding, kindness, compassion, and respect in all interactions, consistent with AFC’s mission and core values.

Skills

Communication skills

Organization

Leadership

Education

High school diploma or GED

Tools

Vision

Microsoft Office Suite

Excel

Outlook

PowerPoint

Word

Job description

Arcadia Family of Companies provides lead Ward Clerk duties at the Arcadia Health Care Center in Honolulu, HI, coordinating day-to-day clerical work and resident services with clinical teams.

You will supervise Ward Clerks, manage records, appointments, and documentation, and ensure privacy and accuracy while delivering compassionate, resident-focused care in a nonprofit care environment.