Lead, Virtual Pharmacy Adherence Program

ArchWell Health

Northern (KY)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

ArchWell Health is seeking a Team Lead for the Pharmacy Medication Adherence Program to guide a team of Pharmacy Technicians in a virtual setting. You will coordinate training, ensure daily operations, and support clinical programs per protocols while helping members navigate benefits and medication use.

The ideal candidate has deep knowledge of Medication Adherence workflows, Medicare Advantage benefits, and a strong eye for detail.

Qualifications

Bachelor's degree in related field required or equivalent experience.
Registered Pharmacy Technician with a state board of pharmacy.
Minimum of five (5) years of experience as a Pharmacy Technician, with a minimum of one (1) year of CMS Quality measures or Medication Adherence required.
Leadership or managerial experience a plus.
Experience working with geriatric patients or a medication adherence program is a plus.
Embodies ArchWell Health’s Values: Be compassionate, Strive for excellence, Earn trust, Show respect, Stay resilient, Always do the right thing.

Responsibilities

Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including maintaining training and periodic competency evaluation.
Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process.
Participate in the hiring process of new colleagues as needed.
Optimize operational Centralized Medication Adherence Program workflow as needed.
Assist with other pharmacy departmental clinical programs or initiatives as the need arises.
Conduct telephonic outreaches and answer incoming calls regarding medication use, including but not limited to medication adherence, refill request, and medication clarification.
Obtain member’s permission and place refill requests with pharmacies via phone or web systems.
Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action.
Review pharmacy refill requests needs and take next steps to ensure member’s needs are met.
Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use.
Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards.
Attend staff meetings and provide input into current trends, process evaluation, and quality improvement.
Additional duties, as assigned