Lead Veterinary Receptionist — Front Desk Leader with Heart

Veterinary Practice Partners; Town of LaFayette (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k)

Professional development

Employee pet discount

Job summary

LaFayette Veterinary Clinic in LaFayette, NY is seeking a skilled Lead Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a range of interactions.

The role requires at least 2 years of front-desk experience in a veterinary setting, supervision of staff, appointment scheduling, billing inquiries, and a commitment to high-quality customer service.

Qualifications

• Minimum 2 years experience as a veterinary receptionist.
• Familiarity with veterinary terminology and patient records.
• Proficiency in scheduling, billing inquiries, and front desk software.

Responsibilities

• Manage front desk operations and create a welcoming environment for clients and pets.
• Supervise and train reception staff and promote teamwork.
• Schedule appointments, manage patient records, and handle billing inquiries with accuracy.
• Address client concerns with empathy and professionalism.
• Collaborate with veterinary staff to streamline operations and patient care.
• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Process payments and schedule future appointments.

Skills

customer service

front desk operations

multi-line phone management

conflict resolution

Education

2 years veterinary receptionist experience

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

LaFayette Veterinary Clinic in LaFayette, NY is seeking a skilled Lead Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a range of interactions.

The role requires at least 2 years of front-desk experience in a veterinary setting, supervision of staff, appointment scheduling, billing inquiries, and a commitment to high-quality customer service.