Veterinary Office Manager

Western Veterinary Partners; Walla Walla (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Hiring bonus up to $2,000

CE allowance up to $1,000

Medical, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401(k) with company match

Paid time off

Job summary

Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to lead our mixed‑animal, general practice and support daily operations. The role includes hands‑on floor support, front desk coordination, client communication, and team mentorship.

We value prior veterinary experience, mentoring ability, and a positive, collaborative culture. Competitive compensation and benefits are offered, with opportunities for bonus and scheduling flexibility.

Qualifications

• 2+ years veterinary office experience required.
• Leadership roles or supervision experience preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and client service focus.

Responsibilities

• Lead and mentor the team, onboarding, scheduling, and performance conversations.
• Coordinate daily hospital workflow, scheduling, inventory, and policy compliance.
• Provide hands-on support on the hospital floor to front desk, techs, and assistants.
• Ensure an outstanding client experience by addressing concerns and improving service.
• Identify opportunities to improve efficiency, organization, and communication.
• Assist with payroll, reporting, and supply ordering to keep the hospital running smoothly.

Skills

Team leadership

Veterinary experience

Customer service

Communication

Problem-solving

Scheduling

Inventory management

Microsoft Office

Vet practice software

Tools

Vet Practice Management Software

Microsoft Office

Job description

Are you a natural leader with a passion for animal care, team development, and creating an exceptional client experience?

Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to help lead our team and support the daily operations of our mixed animal, general practice. We're ideally looking for someone with prior veterinary experience who enjoys mentoring others, improving workflows, and fostering a positive, collaborative culture.

This is a hands‑on leadership role. In addition to overseeing day-to-day operations, you'll be ready to jump in and support the team on the hospital floor as needed—whether that's assisting at the front desk, helping coordinate patient flow, or providing support to the clinical team during busy times.

Working closely with the Medical Director and hospital leadership, you'll help ensure our hospital runs smoothly while supporting both our team and our clients.

Key Responsibilities Include:

• Team Leadership & Development: Support, coach, and mentor team members while fostering a positive, collaborative workplace culture. Assist with onboarding, training, scheduling, and performance conversations.
• Daily Operations: Coordinate daily hospital workflow, manage scheduling, maintain inventory and equipment, and help ensure compliance with hospital policies and applicable regulations.
• Hands‑On Team Support: Assist on the hospital floor as needed, providing support to client service representatives, technicians, and assistants to help maintain efficient patient care and client service.
• Client Experience: Help create an outstanding client experience by addressing concerns, supporting the front desk team, and identifying opportunities to improve service and communication.
• Workflow & Process Improvement: Identify opportunities to improve efficiency, organization, and communication while helping implement new processes and best practices.
• Administrative Support: Assist with payroll preparation, reporting, supply ordering, and other administrative responsibilities that keep the hospital operating smoothly.

Schedule, Benefits & Compensation:

• This is a full‑time position with availability generally needed M-F. Schedule flexibility is occasionally required based on hospital needs.
• Compensation: $26-28 per hour, for each hour worked*
• Performance bonus opportunities
• Hiring bonus package: Up to $2,000 based on experience and credentials
• CE allowance: Up to $1,000 based on credentials
• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401(k) with company match
• Paid time off in accordance with hospital policy and applicable law

Your Qualifications:

• 2+ years of veterinary assistant, veterinary receptionist, or other veterinary office experience required.
• Experience as a team lead, shift lead, supervisor, or other related leadership within a veterinary hospital preferred.
• Demonstrated career growth through increased responsibility, leadership, or professional advancement in previous roles.
• Passion for mentoring, developing, and supporting team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Comfortable stepping into both administrative and clinical support roles as needed.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Strong customer service skills with a commitment to delivering an exceptional client experience.
• Ability to adapt quickly, remain flexible, and lead calmly through changing priorities.
• Experience with scheduling, inventory management, and coordinating daily hospital operations preferred.
• Proficiency with veterinary practice management software and Microsoft Office applications.

Why choose Mill Creek Veterinary Hospital?

We're a three‑doctor, full‑service, mixed animal, general practice serving the community since 1982. Our hospital boasts an enjoyable working environment with great leadership and excellent support staff. We emphasize the importance of annual exams and offer a wide range of services to keep our patients feeling their best. Our team currently operates Monday-Friday, ensuring you have time to enjoy your weekends and life outside of work. Learn more about our practice online athttps://www.millcreekvethospital.com.

This is an outstanding opportunity to join a hospital with a fun‑loving, yet professional, atmosphere. We look forward to hearing from you!

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$26 - $28 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status or any other characteristic protected by applicable federal, state, or local law.