Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Fountain Hills (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视觉

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Western Veterinary Partners’ El Dorado Animal Hospital in Fountain Hills, AZ is hiring a Veterinary Receptionist to welcome clients, manage appointments, and handle front-desk operations. You will deliver compassionate service, support clients with service information, and help maintain smooth patient flow in a busy, team-focused environment.

The role requires 3+ years in customer service or front-desk work, preference for veterinary reception experience, and strong organizational skills.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role
• Veterinary receptionist or healthcare front-desk experience preferred
• Proficiency in managing a multi-phone line system and assisting in-person clients

Responsibilities

• Welcome clients and provide exceptional service as the face of the hospital
• Manage appointments and daily patient flow
• Answer multi-line phone system and assist in-person clients
• Process transactions and maintain accurate financial records
• Support clients with information about services and scheduling

Skills

Customer service

Multi-line phones

Verbal communication

Written communication

Time management

Appointment scheduling

Payments processing

Job description

Veterinary Receptionist / Customer Service Representative

Fountain Hills, AZ

El Dorado Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $22 per hour, for each hour worked


• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance


• Life insurance and disability


• Employee Assistance Program (EAP)


• 401k with company match


• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role


• Previous veterinary receptionist or healthcare-related front-desk experience preferred


• Proficiency in the following skills:
  
  
  
  • Ability to manage a multi-phone line system while assisting in-person clients
  
  
  • Exceptional verbal and written communication skills
  
  
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  
  
  • Strong organizational and time management skills
  
  
  • Experience scheduling appointments and coordinating calendars preferred
  
  
  • Ability to accurately process payments and maintain financial records
  
  
  • Positive attitude and willingness to collaborate with a team
  
  
  • Ability to remain calm, professional and solution-oriented during busy periods
  
  
  
  

Ready to Advance Your Career?

El Dorado Animal Hospital is an AAHA-accredited practice with 3 doctors and 3 credentialed technicians caring for dogs and cats. The 4,900-square-foot freestanding hospital features an updated open floor plan, 3 exam rooms, digital X-ray, digital dental radiography, and ultrasound. The team handles a busy appointment schedule and 2-4 procedures per day, including spay/neuter, cystotomy, splenectomy, tumor removal, and occasional amputation. Team members are expected to take initiative, work efficiently, and support one another, with strong emphasis on cat-friendly handling. Fountain Hills offers beautiful Sonoran Desert scenery, the iconic town fountain, outdoor recreation, and a welcoming community near the McDowell Mountains.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

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We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.