Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Gilbert (AZ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid time off

Life Insurance

Employee Assistance Program (EAP)

Job summary

Little Critters Veterinary Hospital in Gilbert, AZ, seeks an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our practice. You will manage appointments, patient flow, and multi-line phones, while providing compassionate service and clear information about services for dogs, cats, and exotics.

The role offers flexible part-time or full-time options with a competitive hourly rate and benefits.

Qualifications

• 1+ years of customer service, receptionist, or client-facing experience.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-phone line system and in-person client interactions; Avimark experience preferred.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow; handle check-in/check-out.
• Answer multi-line phones and assist in-person clients with information about services.
• Process transactions and support clients with related needs.

Skills

Customer service

Front-desk

Multi-line phone system

Avimark software

Communication skills

Team player

Compassionate service

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Gilbert, AZ

Little Critters Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, and exotic pets alike. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients and their pets are treated like family.

Schedule and Compensation :

• Compensation: $16 - $19per hour, for each hour worked
• Schedule: This is a full-time or part-time position with a flexible 5 x 8 schedule, Monday–Friday with some Saturday half-day coverage. No on-call requirements.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications and Skill Set :

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Little Critters Veterinary Hospital?

Little Critters Veterinary Hospital is a 3-doctor practice in Gilbert, AZ dedicated to providing exceptional medical, surgical, and dental care for dogs, cats, and exotic pets — a unique and rewarding combination you won't find at most general practices. Our 7-exam-room facility includes a dedicated comfort room, a state-of-the-art surgery suite, two dental stations with digital radiography, in-house IDEXX laboratory capabilities, ultrasound, endoscopy, ECG, laser therapy, and digital X-ray — giving our team the tools to practice genuinely advanced medicine every day.

We value team collaboration, positive culture, and continued growth — most of our staff has been with us for 2+ years, and we actively mentor team members and love helping them grow in their veterinary careers. The team describes itself as a supportive, tight-knit family where hard work, respect, humor, and teamwork are the foundation of everything we do — no cliques, no drama, just good people doing great work together.

Located near N. Gilbert Road, you'll be minutes from the Heritage District, Riparian Preserve, SanTan Village, and some of the best dining and shopping the East Valley has to offer. If you're looking for a supportive, engaging work environment in one of the Phoenix metro's most vibrant and growing communities — come grow with us.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.